Ecom Content and Business Systems Analyst

Found in: Jooble CA O C2 - 2 weeks ago


Montréal QC, Canada Moose Knuckles Canada Full time

WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Some of What’s in it for You

  • Paid Personal Days
  • Generous Benefit package
  • Employee Assistance Program
  • Employee Loyalty Reward Program
  • Generous welcome gift
  • Company events

We are seeking a Ecom Content and Business Systems Analyst to join our team and play a pivotal role in supporting our Ecommerce team.

**Key Responsibilities: **

System Analysis (50%):

  • Evaluate system functionalities and recommend enhancements.
  • Assist with site testing and quality assurance for system reliability.
  • Assess feasibility and make recommendations for specific business requests.
  • Troubleshoot and resolve E-commerce technical issues.
  • Provide technical support and guidance to users.
  • Create, review, and deliver end-user documentation (user guide, process flow charts, and training materials) and training for accuracy.

Content Management (25%):

  • Collaborate with teams to gather copy, translation, images for any site content updates.
  • Execute day-to-day E-commerce content updates.
  • Conduct site QA for any content updates ensuring content is responsive across devices and updated accordingly across all sites.
  • Manage and update content across 3rd party vendor dashboards as needed.

Project Management (25%):

  • Manage smaller E-commerce projects and enhancement requests.
  • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
  • log tickets as needed and ensure timely resolution and implementation.
  • Support and participate in UAT testing for all site modifications and enhancements.
  • Coordinate with dev team for support as and when needed.

QUALIFICATIONS:

  • 2-3 years Ecommerce experience.
  • Strong proficiency in HTML and CSS
  • Ability to prioritize and manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
  • Strong Documentation and Communication skills required (Document Business Requirements, use case development, business process diagraming, facilitating information gathering sessions and workshops)
  • Excellent skills with MS Office, MS Project and Web-based software
  • Strong organizational skills
  • Excellent verbal and written communication skills.
  • A proactive approach to problem-solving.
  • Keen eye for detail.

If you are enthusiastic about Ecommerce and eager to gain valuable experience in a dynamic fashion retail environment, we encourage you to apply for this position. Join our team and be part of our exciting journey towards success.

Moose Knuckles is a Canadian company headquartered in Montreal and operating in North America, Europe and Asia. Professional French language proficiency is therefore required and essential for all Montreal-based employees. In addition, the professional English proficiency is also important since it allows to collaborate with the employees of the group based internationally.



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