Exam Administrator

2 weeks ago

Edmonton, Canada NORQUEST COLLEGE Full time

**Job Description**:
**EXAM ADMINISTRATOR**

**College Life**

NorQuesters are difference makers, and we’re searching for someone who can contribute to a positive testing experience for learners. Exam Administrators work together to provide proctoring for exams that occur outside the classroom setting. These include applicant exams, exams for students with disabilities, as well as online exams through a variety of platforms, including eProctoring. Working with diverse learners, especially learners with disabilities and learners with varying digital literacy skills, Exam Administrators use their exceptional interpersonal skill-sets, as well as their strong technical skills to provide supportive and responsive service. Testing Services values accessibility, universal design, inclusion, and removal of barriers in all that we do.

Exam Administrators work in a campus-focused, team environment. You will have the opportunity to work collaboratively with other Student Services teams and Faculty instructors, strengthen your process-improvement skills, and participate in team and college-wide professional development opportunities.

**How you’ll make a difference**
- Prepare exams: follow processes and guidelines based on exam type, learner requirements/accommodations, and program/instructor exam rules, eProctor vendor requirements, etc.
- Schedule exam sessions: work with learners using relevant booking tool and process.
- Follow best practice standards while proctoring exams (online and in-person), to support positive test-taker experience, academic integrity, and exam security.
- Collaborate with team members and other college areas to create processes, use process-mapping tools, and participate/lead process-improvement initiatives.
- Use various modalities to communicate and enhance learner experience, including creation of online learning objects (webpages and video tutorials).
- Create an inclusive and supportive environment, both in-person and online, for diverse student needs.
- Monitor the physical Test Centre space to ensure a safe, quiet, and welcoming environment.
- Provide timely, and learner-centered troubleshooting/supports via multiple communication platforms.
- Liaise with Accessibility Services, instructors, and other College Life service providers.
- Create plans for final exams each term that include complex scheduling and preparation requirements.
- Train casual staff and those staff from other areas who are participating.

**What you bring**
- Diploma required, preferably in administration or education. Bachelor’s degree is considered an asset.
- Minimum 2 years of directly related experience working with diverse learners in an educational setting, especially those who have English as an additional language and those with disabilities.
- Demonstrated experience working with multiple forms of technology (software, platforms, scheduling tools) and ability to learn new technology quickly.
- Demonstrated interpersonal and intercultural communication skill-sets, and ability to de-escalate challenging conversations, while working toward a solution.

**What makes you a Difference Maker?**
- Demonstrated ability to work within a team, with strong collaborative skills.
- Commitment to excellence in client service.
- Highly organized, with ability to create and follow detailed processes and protocols.
- Exceptional communication skills, both oral and written.
- Strong knowledge related to equity, diversity, inclusion, Indigenization, decolonization.
- Recognition that we are greater than they, and that all initiatives support Testing Services and the college.

**SALARY**:$49,129 - $63,854 reflective upon what you bring AKA your education and experience. This is a full time, permanent position with immediate access to our great pension and benefit programs.

**We offer flexible work options. **We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

**Our Commitment to Equity, Diversity, and Inclusion**:
We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

**COMPETITION NUMBER: 2024-4423**

**CLOSING DATE: February 29, 2024 at 11:59 PM MST

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