Team Assistant

2 weeks ago

Kingston, Canada Home and Community Care Support Services South East Full time

Company Bio

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.

The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smith Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary

The Team Assistant performs a variety of administrative duties to support a team of Care Coordinators with the facilitation of patient services; handles the ordering process for in-home services, medical equipment, and medical supplies; is responsible for efficiently directing/distributing internal and external mail and calls.
- Provides support to Care Coordinators - photocopies, faxes, files, answers telephone calls, processes correspondence, etc.;
- Communicates information to/from Care Coordinators, patients/families, service providers;
- Maintains patient information in applicable data bases;
- Documents both written and electronically, in accordance with college and other standards to support the team;
- Prepares reports as required;
- Performs duties related to medical records management for both active and inactive patient files including receiving and filing service provider reports; ensuring discharged chart is complete before it is archived;
- Prepares records for release of information, as required;
- Assists Care Coordinators with scheduling and arranging in-home client assessments, and conferences;
- Orders authorized services, medical equipment, and medical supplies;
- Engages in problem solving activities related to service ordering and billing as indicated/required;
- Obtains appropriate authorization for requests that are not included in guidelines;
- Performs reception duties, e.g. answers calls, directs visitors, processes mail and courier items, as required;
- Trains for and covers various areas of team assistant responsibility;
- Participates in maintaining office and equipment supplies, as required;
- Participates in orientation of new staff;
- Attends and participates in meetings as required;
- Performs other duties as required.

Minimum Qualifications & Position Requirements
- 2 year community college diploma in medical office/business administration preferred;
- Minimum 2 years related experience, preferably in a healthcare environment;
- Knowledge of medical terminology;
- Excellent computer skills - Windows, Microsoft Office including Word, Excel, Outlook;
- Ability to communicate effectively orally and in writing in both official languages (English and French) is considered as asset.

Competencies
- Excellent demonstrated written and oral proficiency is essential;
- Reliability regarding confidentiality of medical and other restricted information;
- Proficiency in oral and written communications and an aptitude for handling all types of inquiries in a diplomatic manner;
- Excellent organizational skills;
- Excellent keyboarding skills;
- Ability to meet deadlines, set priorities, and multi-task;
- Ability to work effectively independently, and as a member of a team.

Closing Statement

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

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