Dispatch Customs Coordinator

4 weeks ago


Milton, Canada ONE For Freight Full time

**Core capabilities**
- Extreme Ownership of the Professional Driving Team
- Understand & Uphold the defined ONE For Freight Value Parameters:

- Meet and/or Exceed On-Time Service Expectations
- Proactively Communicate
- Adhere to the Core Values & Guiding Principles
- Exceed Defined Contribution Margins
- Sole Point of Contact for Assigned Clients
- Solve Problems in Real Time

**role accountabilities**
- Manage and refine the ONE For Freight Route Definitions based on scheduling requirements and profitability.
- Establish and maintain rates and transit times by region in an accessible database.
- Leverage Carrier Partner volume to acquire reciprocal volume for the Asset Based Fleet (ABF) and other conveyances.
- Coordinate the inbound and outbound scheduling of the Asset-Based Fleet (ABF). Proactively communicate outgoing and incoming Professional Drivers to the Warehouse Team.
- Adhere to Route Definitions Training Guidelines
- Establish and maintain a North American Cost Index in conjunction with Brokerage and Intermodal.
- Support the profitability of other conveyances:

- Collaborate with Brokerage to Identify and target lanes of opportunity to enhance the Asset Based Fleet’s (ABF) footprint.
- Expand the Asset Based Fleet’s (ABF) availability to include regions beyond the reach of the Ontario-based resources by leveraging Intermodal transit times and out of market Carrier Partners.
- Diligently and efficiently follow service directives, instructions, and procedures communicated by the Innovation Lead.
- Regularly correspond with the Client to follow up on completed freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.
- Expectation of job sharing and providing comparable coverage during Covid-19

**team accountabilities**
- Understand and adhere to all company policies, procedures, best practices, and applicable employment and safety legislation.
- Conduct yourself in a professional and ethical manner at all times.
- Accountable to ensure that coverage is arranged during absence from the office.
- Diligently communicate any training, equipment, resource, or accommodation needs.
- Diligently communicate any instances of misconduct or harassment.
- Attend all company mandated training sessions and complete all training items mandated by company policy and applicable legislation.
- Keep a clean and tidy workspace.

**performance measures**
- On Time Service by Order
- Profit by Order

**education, skills & attributes required**

Ontario Secondary School Diploma, or GED Equivalent

English Literacy; French Literacy an asset

5-10+ Years Experience - Brokerage Experience & Carrier Relations

5-10+ Years Experience - Transportation & Logistics Industry

5-10+ Years Experience - Employee Driver & Owner Operator Relations

Exceptional Oral & Written Communication Skills

Detail Oriented

Diploma in Supply Chain Management or related field or an industry-related professional designation an asset

Strong understanding of the geography of Canada & USA required

Flexible Availability - Must be able to work in an ‘on-call’ environment for short periods (i.e. occasional ‘on-call’ status, late shifts, emergency response management, department coverage, as required by the Senior Leadership Team)

Strong time management skills required

Ability to work both independently and in a team environment

**Job Types**: Full-time, Permanent

Pay: $46,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- dispatch: 2 years (preferred)

Work Location: In person



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