Customer Service Representative/dispatch

2 weeks ago

Milton, Canada MacEwen Petroleum Inc. Full time

**OVERVIEW**:
Based at the Company's Milton Office, the focus of this role is to provide exceptional customer service, in person and on the telephone. The CSR/Dispatcher adds additional skills to the team by acting as a backup for the Dispatcher to efficiently dispatch drivers, deliveries, products, and equipment when required. Ensures timely billing for products and services. This role is responsible for the timely and cost-effective ordering of equipment and products and inventory control. Serve as the primary point of contact for handling phone calls and overseeing administrative paperwork on behalf of both the Dispatcher and Division Manager.

This role is full-time permanent working from Monday to Friday each week.

**RESPONSIBILITIES**:

- Respond to customer inquiries, both in person and over the phone.
- Act as the lead person on the phones.
- Take customer orders for goods or services, promote goods or services, and update accounts.
- Handle and process service work orders efficiently to ensure the timely resolution of customer inquiries and maintain service quality standards when required.
- Initiate billing, process payments, and receive payment for services.
- Perform Accounts Receivable tasks, including contacting customers.
- Process over-the-counter Lubricant sales and perform daily bank deposits.
- Manage card lock inventory fuel movements and administration.
- Act as a backup to complete and review daily truck reports.
- Communicate with drivers on schedules, routes, and changes.
- Contribute to the month-end process.
- Undertake monthly inventory counts.
- Ensure accurate billing for lubricants, equipment, and supplies promptly.
- Ensure customer files and supplier invoices are up to date.
- Coordinate with sales and operations employees for installations and/or repairs.
- Order equipment and products to maintain a working inventory.
- Coordinate any required compliance paperwork and customer notification as needed.
- Prepare equipment installation schedules and/or repairs.
- Provide backup support to other CSRs and the Division Manager.
- Act as backup to the Dispatcher.
- Perform any other duties as reasonably required.

**EDUCATION & SPECIALIZED KNOWLEDGE**:

- High school diploma.
- A minimum of 2 years working in an administrative/clerical, accounting role is required.
- Previous dispatch experience is a significant asset.
- Working knowledge of the local geography is required.

**Other Requirements**:

- A high degree of proficiency in the use of Microsoft suite of software.
- Ability to analyze and evaluate information used to make sound business decisions quickly and efficiently.
- Exceptional communication skills, both verbal, written and on the telephone.
- Ability to multi-task, and juggle competing deadlines and multiple priorities.

**WHY JOIN THE MACEWEN TEAM?**
- Learn and collaborate with the best in the industry.
- Supportive colleagues and leaders who are passionate about providing exceptional service.
- Competitive compensation package.
- 3 weeks vacation to start.
- Complete benefits program including health, medical, dental, and life insurance.
- RRSP plan with Company match from day one.
- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.**OUR CORE VALUES**:
It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
- **Customers First** - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
- **Long-Term Focused** - We value long-term success over short-term gains.
- **Respect Each Other** - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
- **Do The Right Thing** - We stand by our word and do what's right.
- **Own It** - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
- **Ever Evolving** - We embrace positive change and always seek to improve.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Customer Service Representative

    2 weeks ago

    Milton, Canada 511 Food Service Full time

    This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is...

  • Customer Service Representative/dispatch

    4 days ago

    Milton, Ontario, Canada MacEwen Petroleum Inc. Full time

    OVERVIEW:Based at the Company's Milton Office, the focus of this role is to provide exceptional customer service, in person and on the telephone. The CSR/Dispatcher adds additional skills to the team by acting as a backup for the Dispatcher to efficiently dispatch drivers, deliveries, products, and equipment when required. Ensures timely billing for products...

  • Dispatcher/customer Service

    2 weeks ago

    Milton, Canada ROADEX LOGISTICS INC. Full time

    We are looking for a Dispatcher that has experience in Highway and City **dispatch.** Duties and Responsibilities will include: - Creating pick up and delivery appointments - Reviewing dispatch board constantly to see what City work needs to be done - Creating city schedule for the next day - Dispatching city drivers - Managing trailer inventory -...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Dispatcher/customer Service

    7 days ago

    Milton, Canada Northern Lights Trans Inc Full time

    Schedule and dispatch drivers to appropriate locations according to customer requests/orders. - Track and Trace drivers, trucks and trailers when required and communicate with various stakeholders. - Solve operational challenges as they arise. - Maintain the company's TruckMate Software (TMW) by ensuring all information is accurate and up to date. -...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada U-Haul Full time

    Location: 8000 Lawson Rd, Milton, Ontario L9T5C4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Part Time Customer Service Representative

    3 weeks ago

    Milton, Canada U-Haul Full time

    **Part Time Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Permacon Full time

    **Customer Service Representative - Milton, ON** Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec. We are currently looking for a **Customer Service Representative** to fill a position at our Milton...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada Fix Network Full time

    **Fix Network looking for a Customer Service Representative!**: Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as vehicles...

  • Customer Service Representative

    4 weeks ago

    Milton, Canada Permacon Full time

    **Customer Service Representative - Milton, ON** Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec. We are currently looking for a **Customer Service Representative** to fill a position at our Milton...

  • Customer Service Representative

    4 weeks ago

    Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...

  • Customer Service Representative

    2 weeks ago

    Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...

  • Customer Service Representative

    23 hours ago

    Milton, Canada Hayek Medical Full time

    At **Hayek Medical Devices (HMD)**, we are deeply connected to our patients and each other by our mission. Our team works together to make a positive impact on people around the world through our unique and patented therapy, **Biphasic Cuirass Ventilation (BCV**). At HMD you’ll sense a real purpose to support each other and improve outcomes for the many...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada Teddy Grocery Imports Inc. Full time

    At Teddy Grocery Imports, we specialize in providing premium imported groceries to our customers, offering a diverse range of products to meet their culinary needs. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. **Position Overview**: As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada Riptide Full time

    **Company Description** Riptide is Canada’s best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards...

  • Customer Service Representative

    4 weeks ago

    Milton, Canada EMCO Corporation Full time

    Job Description Our  Customer Service Representatives (CSR)  love to interact with and help solve customers’ problems! They genuinely care for each customer and are confident at troubleshooting and investigating issues when they don’t have enough information to resolve a question or complaint. Our CSRs are skilled at generating meaningful...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada EMCO Corporation Full time

    Job Description Our  Customer Service Representatives (CSR)  love to interact with and help solve customers’ problems! They genuinely care for each customer and are confident at troubleshooting and investigating issues when they don’t have enough information to resolve a question or complaint. Our CSRs are skilled at generating meaningful...

  • Customer Service Representative

    4 weeks ago

    Milton, Canada Riptide Full time

    Company DescriptionRiptide is Canada's best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards helps our...

  • Customer Service Representative

    3 weeks ago

    Milton, Ontario, Canada Riptide Full time

    Company DescriptionRiptide is Canada's best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards helps our...

  • Customer Service Representative

    3 weeks ago

    Milton, Canada Riptide Full time

    Company DescriptionRiptide is Canada's best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards helps our...