Dispatcher

2 weeks ago

Milton, Canada Slingshot Transportation, Inc Full time

Dispatcher (Days)

Slingshot Transportation Inc. - Driven for Excellence - Powered by People

Slingshot Transportation Inc. is expanding again We have an exciting new opportunity for a Dispatcher to join our operations in Milton

**Salary**: $55,000-$65,000 annual

Shift: Monday to Friday and every fourth weekend.

Shift 06:00am-3:00pm

Specific job functions will include but not limited to:
Dispatch

Clear Communication with drivers, staff and customers to ensure on time performance by:

- Provide continuous monitoring of all Drivers on duty
- Always maintain professional, positive, caring, and supportive communications with Drivers
- Develop routing and maintain contact with Drivers throughout the day
- Collaborate with Dispatch Team to modify daily routes to accommodate the need of customers.
- Cultivate and maintain strong relationships with Drivers and Customers
- Monitor any sudden route changes, weather delays or road construction issues and work with Drivers to establish alternative routes to maintain on-time performance.
- Manage hour-by-hour, day-by-day dispatch of domestic and cross-border shipments
- Effectively plan and prioritize all loads making best use of equipment and drivers while meeting service requirements.
- Build and maintain a positive work environment where team members and their contributions are recognized and valued.
- Communicate all relevant details of driving assignments to Drivers to ensure proper execution.
- Liaise with Clients; receive and confirm details of orders, maintain effective proactive client communications as needed.
- Use and support Keep Truckin; reports, KPI’s and incentive programs
- Arrange appointments and scheduling

Maintain organized and accurate records by:

- Enter, manage, and dispatch all orders within operations software
- Ensure profit margins on all loads
- Liaise with Drivers and Equipment to arrange for maintenance, spare vehicles and ensure repairs are completed to vehicles.
- Notify authorities and complete appropriate internal reporting for vehicle accidents
- Monitor the location of vehicles in yards
- Verify the departure and return of drivers and vehicles

Other Duties:

- Performing other duties as assigned from time to time by Sr. Dispatch Manager or other Managers/Supervisors
- Follow and enforce all policies and procedures including progressive discipline for Drivers as required.
- Contribute to improvements i.e. processes, procedures, and policies.
- Contribute to the implementation of rates
- Perform daily supervision of the yard, the Yard Supervisors, FTP Coordinators, Shunters, Gate Keepers, Hadfield Coordinators, Walmart Liaisons etc.
- Support training of staff as required

Qualifications:
Knowledge:

- Working knowledge in the Transportation Industry
- Working knowledge of Microsoft Office and 365
- Knowledge of North American geography

Skills and Abilities:

- Ability to work in a team environment in high pressure situations.
- Strong written and oral communication skills are essential
- Ability to listen, speak and communicate effectively, often in some state of distress.
- High degree of proficiency with MS Excel and MS Word.
- Strong analytical, prioritizing, interpersonal and problem-solving skills
- Ability to work in a fast-paced and deadline-oriented environment.
- Strong organizational skills including the ability to multi-task effectively

**Requirements**:

- Minimum 5 years experience within an asset dispatch environment
- Professional attitude, punctual, assertive, and personable with strong attention to detail and commitment to confidentiality
- Focused on meeting commitments and customer satisfaction
- A proven track record of excellent communication skills with customers and drivers
- Passion for being a leader and involved in the business
- Working knowledge of reefer and dry equipment
- Ability to listen, speak and communicate effectively, often in some state of distress.

Slingshot Transportation, Inc. offers a competitive compensation plan and offer a full benefit package including but not limited to; medical, dental and vision.

Slingshot Transportation, Inc. has an accommodation process in place that provides accommodations for people with disabilities. If you require an accommodation for the recruitment/interview process, please let us know to ensure that the appropriate accommodations are in place.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- What are your Salary expectations?
- do you live in Ontario?

**Experience**:

- dispatch: 3 years (required)

**Language**:

- English (required)

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