Sales and Administration Coordinator

3 weeks ago

Toronto, Canada Swatch Group Canada Full time

**Sales and Administration Coordinator**

**Summary**

The Sales and Administration Coordinator will be responsible for supporting the brand nationally. This role is responsible for coordination and maintenance of inventory for all product lines and POS materials, providing end consumers with after-sales service, and following the administrative process from receiving the repair to delivering the final repaired product back to the consumer. The individual acts as an ambassador within the Brand organization and the external marketplace.

**Principal Accountabilities Include**

Sales Support
- Manage SKU system set up, availability communication and basic analysis of inventory as executed by HQ for local market in product hierarchy, price and reference categories.
- Process sales orders, credit/ debit memos, invoices, inventory adjustments, transfers and returns.
- Assist sales team in documentation related to opening new accounts and closing unqualified accounts
- Create suggested orders for weekly stock replenishment to Switzerland and create Liros orders
- Enter retail inventory orders into SAP
- Prepare PO and Shipnotes to receive all POS inventory to ensure SAP accuracy.
- Analyze inventory and shippables weekly
- Prepare weekly sales report for PC (Switzerland)
- Liaison with customers for logistic problems such as shortages, late deliveries and new orders.
- Work with financing and accounting on any issues such as processing inventory and non inventory related credits/debits after billing pricing errors, inventory adjustments, transfers and issues.

Customer Care Administration
- Provide superior customer service and support to consumers and retail partners.
- Resolve customer service issues on the phone and in person.
- Gather information from customers about a timepiece's problem and its service history.
- Communicate estimates of repair costs and timepiece values.
- Processing repairs in SAP and update accordingly.
- View all proceeds and/or cancellation work orders on a daily basis.
- Review all incoming and outgoing watches and work with the watchmakers to understand the diagnosis on each one.
- Utilize knowledge of watches and warranty guidelines to communicate status updates of repairs to consumers.
- Consult with Customer Service Admin when changes need to be made to existing estimates.
- Perform manual checks on pending orders and release.
- Liaison with various departments (marketing, accounting, CS, IT, warehouse and logistics) to troubleshoot problems with checkout process, inventory quantity, price inaccuracies, payment issues, delivery dates, etc.

Misc.
- Ad-hoc duties as required

**Requirements**:

- College Diploma or University Degree
- 2 years order processing support experience in a retail or wholesale environment
- 2 years after-sales customer care experience
- Must have strong analytical skills
- Organized and independent with initiative
- Excellent verbal and written communication skills
- Represents self and situations honestly; understands and maintains confidentiality
- Demonstrated ability to handle multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities and deadlines.
- Strong self motivation, tact, diplomacy and a clear, courteous and professional manner when dealing with the public.
- Must demonstrate effective oral communication skills and the ability to work cooperatively with staff inside and outside of the department.
- Experience with SAP is highly desired.
- French Communication skill is an asset.
- Effective team player who is energetic and passionate about our brand and company

**Employment Status**

Salaried, Full-Time, 40-44 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 44 hours a week, certain holidays and blackout dates. Car and Air Travel may be required.

**Working Conditions**

Moderate physical effort is required. This position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing reports and materials for presentations.

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- After-sales customer care: 1 year (required)
- Sales Operations: 1 year (preferred)

Work Location: One location

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