Schedule Coordinator

4 months ago


Brantford, Canada ESSE Canada Full time

**Dispatch Coordinator**
Job Posting Description

**About Us**:
We are a concierge environmental service company providing unparalleled customer service.
We believe in the importance of managing our collective impact with meaningful and tangible outcomes.
We work to protect our clients, the environment and public health through water, wastewater and resource management.

We are true to our word - we do what we say we will when we say we will do it.
We are constantly improving, innovating, adapting and learning.
We believe in sustainable communities and that our clients care.

**About You**:
You are a highly motivated, optimistic and organized professional.
You’ve been often told that your good mood and positivity are contagious.
You are an excellent communicator with unrelenting attention to detail.

You are skilled in de-escalation and conflict resolution.
You want to be a part of a team that makes a difference.
You do not participate in gossip or negativity.
You adapt well to change.

You want to live in a cleaner, greener and more sustainable society.
You figure out how to fix it, not who’s to blame.
You ask a lot of questions and listen to the answers.

**About the Job**:
ESSE Canada is looking for a Dispatch Coordinator to join our rapidly growing team. This role is an essential part of our fast-paced company and requires an unwavering positive attitude, excellent communication skills and consistent attention to detail. This role has three primary functions:
1. Route Planning & Scheduling
2. Account & Client Services Support
3. Billing & Service Coordination

**Key Roles & Responsibilities**:
**1. Route Planning & Scheduling**
As one of our most important team members, our Dispatch Coordinator plays a vital role in client satisfaction, team success and industry reputation. We value our loyal clients tremendously, and so a positive, educational and caring interaction with each and every single one of them is paramount to the success of this role. Ranging from the scheduling and optimization of routes for efficiency and revenues, coordinating special requests and ensuring all of their property needs are met and supervision of call center personnel are essential tasks within this role. Note that well practiced discretion and tact are necessary skill sets to carry out this role successfully. Client relations and communication are a priority for everyone at ESSE Canada, however our Dispatch Coordinator represents the team and our brand on a daily basis through client interaction.

**2. Account & Client Services Support**

**3. Billing & Service Coordination**

**Required Skills**:

- Supervisory experience in an office or specifically call center environment
- Excellent customer service, interpersonal and communication skills
- Excellent provincial (Ontario) geographic awareness and knowledge
- Strong problem-solving, analytical and reasoning skills
- Excellent organizational and planning skills with an unwavering attention to detail
- Ability to establish priorities in a fast-paced environment and adapt to change
- Excellent time management skills, and the ability to manage multiple tasks
- Ability to work both as part of a team and independently with focus
- Highly skilled in using computer and digital technology software, including Microsoft Office Suite and customer management software
- Ability to review financial and operational reports to produce custom reports, trending reports and analyses
- Ability to train and guide other employees (subordinate or otherwise)
- Ability to maintain information confidential in nature
- Bilingual skills considered an asset

**Compensation**:
**Job Type**:
Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: $28.00-$32.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Brantford, ON N3S 7P6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- scheduling: 2 years (preferred)

Work Location: In person

Application deadline: 2024-09-15


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