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Scheduling Coordinator

2 months ago

Nepean, Canada Stan's HVAC Systems Inc. Full time

For over 50 years, Stan's experts have earned the trust of Ottawa-area homeowners who are looking for a total home comfort solutions. We service and install all types of HVAC equipment to the highest standards.

As a Scheduling Coordinator your key responsibilities will involve:
**Key Responsibilities**:

- Schedule maintenance and service calls
- Follow up on service calls
- Organize service technicians for their work day
- Order parts and equipment for service calls
- Out bound calls to schedule clients for their yearly maintenance or parts plans
- Proactively identify and address client issues or concerns.
- Display meticulous attention to detail in all interactions, ensuring accuracy and consistency.
- Demonstrate exceptional communication skills to facilitate smooth and proactive customer interactions.
- Gauge customer satisfaction and act immediately to resolve issues.
- Showcase time management skills, enabling prompt responsiveness and efficient multitasking.
- Uphold the company's reputation by consistently embodying professionalism and dedication to customer success.
- Support continuous improvement within the team and organization.

**Skills and Qualifications**:

- Knowledge of the HVAC trade
- Proficiency in time management to meet customer needs promptly.
- Strong computer skills in CRM tools, Excel, PDF, and Word.
- Strong organizational skills and the capability to manage multiple tasks and priorities
- Clear and concise communication abilities, both written and verbal.
- Demonstrated a proactive mindset and eagerness to take the initiative.
- Alignment with company values and a genuine passion for customer satisfaction.
- Be a team player

Salary is negotiable and will be commensurate with experience.
- Contract

Schedule:
Day shift

Monday to Friday

**Education**:
Secondary School (preferred)

**Experience**:
Customer service: 1 year (preferred)

Work Location: In person

**Must be outgoing and have a sense of humor as well as like dogs - We have a shop dog.

**Job Type**: Fixed term contract

Schedule:

- Monday to Friday

Work Location: In person

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