Restaurant General Manager

1 week ago

Ladysmith, Canada KFC Canada - Soul Foods Group Full time

**Location: 30-370 TRANS CANADA HWY, Ladysmith, British Columbia**

**PURP**O**S**E **O**F **T**H**E **P**O**S**I**T**IO**N**:
To lead and oversee the management of all aspects of the restaurant business.

Through coaching, developing, motivating and engaging all in store employees create a culture to be proud of.

Through ‘beat year ago’ mentality you will ensure the continued growth and success of the brand by developing and communicating a breakthrough strategy which delivers outstanding business results.

**S**C**O**P**E **A**N**D M**A**G**N**I**T**UD**E**:
Soul Restaurants Canada comprises of Restaurants including KFC and Taco Bell brands. Individual units vary in size, sales, budgets dependent on location and asset type. The Restaurant General Manager will assume operational responsibility of one unit, Supervising between 10 - 60 people, with Sales ranging from $500,000 to $3,000,000 per Annum.

**P**O**S**I**T**IO**N **FUNC**T**IO**NS**:. **(Include % of time spent on each function.)**

**30% People**
- Conduct and complete robust Performance Appraisals and IDP’s with all managers and employees in line with the company guidelines and timescales.
- Proactively develop team members and managers, ensuring a robust ‘talent pipeline’ is in place.
- Plan and facilitate regular Management and Team meetings in line with Soul Restaurant’s Success Routines. Meetings should be informative, interactive and business relative. Capture meeting minutes and follow up.
- Proactively and consistently manage all in-store Employee Relations issues. Ensure all issues are managed in line with statutory requirements and employment law, updating Area Manager/Area Coach and PCL, as appropriate.
- Drive a high performance culture in store. Proactively utilize Soul Restaurant’s Performance Improvement Process with individuals identified as not meeting expected performance levels
- Utilize the Bench Planning process, effectively managing staffing levels and recruitment ensuring your restaurant is staffed to optimum at all times. Actively utilize recruitment systems and tools (posters, HMS, TMRI, SIG, realistic Job preview) and consistently recruit in line with Soul Restaurant’s Employment policy.
- Rigorously follow legislative requirements associated with recruitment of employees - working time regulations, Visa Restrictions.
- Proactively manage and oversee all new starters through their Induction and in store Training Schedule.
- Coach All employees to understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.
- Maintain up to date personnel files and training records for all employees.
- Track team absence, taking action in line with Soul Restaurant’s absence management policy where appropriate. Manage team holidays in line with the needs of the business.
- Ensure all statutory and company Health, Safety and Food Safety regulations are strictly adhered to at all times and corrective action taken in a timely manner as necessary.
- Actively promote safety and wellbeing of every employee, Guest or contractor in line with company policy as outlined in CSL.
- All employees to be fully trained on fire procedures, Health & Safety, Food Safety and Security/Robbery procedures.
- Company Security Procedures to be rigorously followed in order to ensure the security of people, premises, stock, equipment and monies at all times.

**20**%** Guest**
- Create a Guest focused environment which is appealing to the brand’s diverse Guest base
- Rigorously complete period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on ROCC Action Plans, completing actions in a timely manner.
- Manage all Guest complaints in line with company policy, escalating issues to Area Manager/Area Coach, where appropriate.
- Fully comply and adhere to RGM Success Routines.
- Regularly review GES reports. Develop and communicate a period GES plan, utilizing relevant company tools (OCL’s, Coaching) to ensure the restaurant is consistently achieving the company standard.
- Robustly follow up on any issues arising from local Regulatory audits, ensuring corrective action is taken in a timely manner as required.
- Utilize company tools and reports so that the store consistently provides an excellent level of Guest service (e.g. prep for peak, GES reports).

**25** % **Sales**
- Through exceptional operational standards and a ‘maniacal’ approach to Guest service, consistently seek to maximize the sales in the restaurant. Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.
- Create and execute local marketing activities to optimize potential sales growth.
- Understand the local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact the business.
- Build Know How of s

  • Assistant Restaurant General Manager

    1 week ago

    Ladysmith, Canada KFC Canada - Soul Foods Group Full time

    **Location: 30-370 TRANS CANADA HWY, Ladysmith, British Columbia** **PURP**O**S**E **O**F **T**H**E **P**O**S**I**T**IO**N**: To effectively assist in managing the operations of a restaurant on a day-to-day basis, within the policies and guidelines of the company, ensuring Guest satisfaction, team member satisfaction/retention and profit maximization. The...

  • Restaurant Manager

    7 months ago

    Ladysmith, Canada A&W | A&W Ladysmith Full time

    **BASIC FUNCTION**: The Restaurant Manager I is responsible for generating performance which exceeds guest’s expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience. **NATURE AND SCOPE OF POSITION**: *** This position reports to the Area Manager. Key internal relationships...

  • Shift Manager

    1 week ago

    Ladysmith, Canada KFC Canada - Soul Foods Group Full time

    **Location: 30-370 TRANS CANADA HWY, Ladysmith, British Columbia** If you’re ready for a career in restaurant management, our Shift Supervisor position is the right place to start. Working as a Shift Supervisor lets you take the lead in our restaurant, leading and coaching the team to ensure smooth service for our guests. Shift Supervisors can work a...

  • Department Manager

    7 months ago

    Ladysmith, Canada A&W | A&W Ladysmith Full time

    **BASIC FUNCTION**: The Department Manager I is responsible for generating performance which exceeds guest’s expectations while maintaining Operating Standards, achieving financial results and building a great Climate-rich employment experience. **NATURE AND SCOPE OF POSITION**: *** This position reports to the General Manager. Key internal...

  • Store Manager

    7 months ago

    Ladysmith, Canada Gas N' Go General Stores and Markets Full time

    This role requires standing, counting and ordering inventory, lifting 20-30 lbs like propane tanks & convenience items, interacting with customers, working with our POS system, and managing co-workers. Retail store management experience is required; if you have a great attitude and welcome new challenges, then we’d love to welcome you to the General Stores...

  • Cook

    3 months ago

    Ladysmith, Canada Dragon City Restaurant Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Restaurant **Tasks**: - Plan menus and estimate food requirements for their realization - Requisition food and kitchen supplies - Prepare and cook complete meals or individual dishes and foods - Prepare and cook special meals for patients as...

  • Cook

    7 days ago

    Ladysmith, Canada Sushi Wara Full time

    **Work Setting**: - Restaurant **Cook Categories**: - Cook (general) **Tasks**: - Prepare and cook complete meals or individual dishes and foods - Prepare dishes for customers with food allergies or intolerances - Plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies - Inspect kitchens and food...

  • Assistant Manager

    3 days ago

    Ladysmith, Canada Ladysmith Marina Full time

    Our dynamic team is looking for an Assistant Manager who shares their passion for the ocean to lead them in providing outstanding customer service. This position supports the General Manager in day-to-day operations of the Ladysmith Marina providing leadership and setting exceptional standards of ‘Yes I Can’ service performance in order to deliver...

  • Fast Food Restaurant Manager

    20 hours ago

    Ladysmith, Canada Krawchuk Enterprises Inc. Full time

    **JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate **Experience**: - 1 year to less than 2 years **Work setting**: - Rural area **Budgetary responsibility**: - $100,001 - $500,000 **Tasks**: - Plan, organize, direct, control and evaluate daily operations - Determine type of services to be offered and implement...

  • Clinical Manager

    2 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Health Manager

    4 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Health Manager

    2 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Community Manager

    1 month ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **St’zuminus First Nation (SFN) Overview** At Stz’uminus First Nation (SFN), Our mission goes beyond just providing services; we are dedicated to creating a vibrant and thriving community rooted in our rich cultural heritage. We focus on sustainable development, cultural preservation, and economic growth, working hand-in-hand with our members and...

  • Health Manager

    4 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. We focus on health promotion and disease...

  • Health Manager

    3 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Manager, Insurance Services

    21 hours ago

    Ladysmith, Canada LDCU Financial Services Full time

    An opportunity for a Manager, Insurance Services is available in our Insurance Services division. The Manager, Insurance Services is responsible for managing the overall operation of the Insurance Services division and for developing and implementing strategies related to the growth and development of the agency business. In addition, responsibilities...

  • Clinical Manager

    1 month ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Clinical Manager

    2 days ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **Stz’uminus Health Center** At Stz’uminus Health Center, we are dedicated to making a lasting impact on the well-being of our community. We provide band and community members with essential health services, mental wellness support, and comprehensive home and community care programs right here on reserve. Our focus is on health promotion and disease...

  • Social Developmental Manager

    4 months ago

    Ladysmith, Canada Stz'uminus First Nation Full time

    **St’zuminus First Nation (SFN) Overview** At Stz’uminus First Nation (SFN), we are deeply committed to the well-being and prosperity of our members. Our mission goes beyond just providing services; we are dedicated to creating a vibrant and thriving community rooted in our rich cultural heritage. We focus on sustainable development, cultural...

  • Guest Services Associate

    7 months ago

    Ladysmith, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...