Administrative Assistant, Learning

2 weeks ago

Vancouver, Canada Doctors of BC Full time

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Named as a Best Workplace️ in Canada for four consecutive years, it’s our people and the spirit they bring to the workplace that makes us such a Great Place to Work.

Together, we make a difference so our doctors can make theirs. Join us today

**DEPARTMENT: Engagement & Quality Improvement (EQI)**

The Engagement and Quality Improvement (EQI) Department works in large part to support the Joint Clinical Committees (JCCs) which include the: General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC). EQI is comprised of four centres of expertise: Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment. Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.

**THE TEAM: Learning & Development, JCC Alignment**

The JCC Alignment Team is responsible for preparing and documenting the meeting proceedings and plans of each JCC. In its coordinating role, the team will maintain a central line of sight into each JCC’s agendas and initiatives and surface linkages and dependencies between initiatives. The JCC Alignment Team will partner with EQI leaders that lead relationships with JCC Co-Chairs and strategy execution to increase alignment across JCCs where possible and ensure a progressive partnership between Doctors of BC and the provincial government.

The **Learning and Development team** delivers and curates opportunities for physicians to learn from their peers and through formal programs. In collaboration with external partners, it develops new learning content to advance JCC workplans, including preparing physicians for primary care transformation, adoption of virtual care technologies, and leadership initiatives. The Learning & Development team also connects physicians to knowledge sharing events and mentorship opportunities that prepare them for leadership roles in our health system.

**THE JOB: Administrative Assistant, Learning & Development**

Reporting to Manager, JCC Learning & Development, the Administrative Assistant, Learning & Development is an integral part of the Learning and Development team and is responsible for providing administrative support to the Manager and other team members on assigned initiatives, projects and/or working groups.

As the key individual supporting the coordination of the team’s workflow and communications, the Administrative Assistant must have excellent organizational and communication skills to proactively assist the team with meeting deadlines, anticipating challenges, and finding ways to address them. Initiative and strong interpersonal skills are required in working collaboratively with individuals from across the organization. Due to the nature of the Team’s work and the variety of work that may be assigned to the Administrative Assistant, diplomacy, attention to detail and a strong knowledge of the Microsoft suite of products is essential.

**WHAT SUCCESS LOOKS LIKE**:
**Building Relationships (B)**:

- Establishes and maintains relationships with peers and contacts with access to information and to key business partners
- Seeks and shares information and advice on how to get things done and who to involve

**Communication for Results (B)**:

- Converses with, and writes to, peers in ways that support transactional and administrative activities
- Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action

**Initiative (I)**:

- Seeks out new challenges that require low to occasionally moderate risk taking and receives authorization from manager prior to acting
- Determines the resources, team support, and technical needs necessary to enable success and procures them
- Keeps responding to the challenge in spite of obstacles and setbacks

**Problem Solving (B)**:

- Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
- Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
- Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

**Thoroughness (B)**:

- Follows and adheres to organizational systems that result in multiple routine yet critical activities to be identified and completed on time.
- Renegotiates priorities as nece

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