Administrative Assistant

2 weeks ago


Vancouver, Canada Learning Disabilities Society Full time

**Organization Overview**
- LDS is a growing, innovative, research-based, nonprofit charity serving children and youth with learning differences. In collaboration with academic institutions, LDS offers individualized, evidence-based programs that target student-specific learning needs. Our growing programs and services currently operate online, from our Learning Centres in East Vancouver and North Vancouver, as well as from six in-school locations. We provide sustainable, affordable and individualized programs to ensure that all children have an opportunity to realize their full potential.

Through early intervention, we support students at a critical time in their life, leading to profound, positive change in student life outcomes. We are scaling up our organization and service provision with the ultimate goal to effect system change with material and wide-ranging societal benefits.

**Purpose of Position**

The Administrative Assistant provides additional support to ensure the smooth operation of all our programs and services. You are most of our families first and most frequent point of contact with LDS; therefore, your ability to be both professional and personable at all times is critically important. The Administrative Assistant works with all members of the staff team including instructors, as well as with hundreds of families we serve.

The Administrative Assistant acts as the central hub of information and document management.

You are the right person for this job if you can demonstrate how you:
1) feel your personal and professional values are aligned with the work we do, and have an appreciation for the diversity of the families and students we serve;
- 2) pay attention to detail - in writing, numeracy, time and relationships;
- 3) pride yourself on your ability to organize documents, systems, people and processes;
- 4) are financially literate and can assist with basic billing processes;
- 5) are outgoing, with a professional, friendly and approachable manner;
- 6) are solutions oriented with a can-do attitude;
- 7) use systems and communication to manage multiple competing tasks and deadlines; and
- 8) have experience using Office365 (Word, Excel, Powerpoint, Teams) and some of Asana, Keela, TutorCruncher or other CRMs;
- 9) have a strong willingness to learn from and with others, including learning new software.

**Responsibilities**

**Administration**:
Coordinate regular team meetings and gatherings (agendas, notes, logistics, catering).

Coordinate maintenance of the comfort and tidiness for the office environment, using contract services, such as waste management and cleaning services, as required.

Identify and coordinate all general office and educational supplies purchases.

Complete expense claim forms for professional and miscellaneous expenses and obtain authorisation from Executive Director.

Coordinate maintenance of office equipment, including copier, phone, and any other equipment in use, using contract services as required.

Handle outgoing and incoming mail.

Assist Executive Director and Family & Student Services Department as required.

**Learning Team Support**:
Support onsite and remote instructors by addressing their inquiries.

**Maintain and update student and program schedules with an emphasis on creating high-quality customer experience for our families.

**Maintain appointment calendars by determining the urgency of requests, scheduling appointments, arranging meetings and vacations, altering schedules when deemed necessary, notifying participants and booking rooms and equipment.

Check in students and attend to the students when no adults are present.

Obtain consents and other information in accordance with established policies and procedures.

Reinforce established program policies and procedures with LDS families.

Input families and students' data into software accurately and in a timely manner. Maintain the accuracy of the data. Regular purging and review of the data are expected.

Maintain electronic and hard copy filing systems.

**Billing Support**:
Assist with billing of our families and follow up as needed.
- Assist with financial support tasks including VISA reconciliation.

**Requirements**:
Relevant post-secondary education or training
- Minimum of 2 years of related experience
- Criminal record clearance
- Eligibility to work in Canada
- Recent ‘working with vulnerable populations’ training (can be provided)

Reports to: Executive Director and Family and Student Services Manager

**Hours of work**:
***With the exception of July and August, the position works 11:30am - 7:15pm Tuesday to Friday and 830-5 Saturdays. During July and August, the position works 8:30am to 4:30pm. These hours are required to be worked in person at our East Vancouver office.

**Location**:
***This position works primarily out of our East Vancouver office, which is located on good transit and bike routes, and has parking available.

**Job Type**:Full time, permanent

**Remun



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