Customer Service Specialist
3 weeks ago
Catalyst Kinetics Group (CKG) is a health and wellness clinic located in Burnaby, British Columbia. Our interdisciplinary team of health practitioners includes Physiotherapists, Chiropractors, Massage Therapists, Naturopathic Doctors, Kinesiologists, Personal Trainers, and Coaches. Working together, the team diagnose, treat and oversee client progress each step of the way. At CKG, we focus on the optimum health of people who have a wide spectrum of needs and abilities.
Currently, we are seeking a friendly, responsible, client-oriented individual to be the newest member to join our ever-growing administrative team.
POSITION AVAILABLE: Customer Service Specialist - Part Time (15-25 hours/week) Part time that can lead to permanent part time or full time.
As part of our administrative team, your role will include but not limited to:
- Greeting and welcoming clients
- Answering, screening and directing telephone inquiries
- Help liaise client communication with practitioners and ensuring prompt follow-up
- Drafting, editing, and proofreading correspondence to clients
- Managing appointments bookings such as scheduling and cancellations
- Accepting payments
- Managing faxes, mail, and courier services
- Ensuring facility is clean and supplements are stocked
- Assisting in office opening and closing duties
In this role you are required to have**:At least 3-5 years of customer service experience or working in a medical office capacity would be an asset.**
- Strong computer skills and proficiency in Mac and MS office tools, including excel and word
- Excellent verbal and written English skills, including typing speed and accuracy
- Self-motivated with strong work ethic, and ability to multitask and prioritize multiple priorities in a fast-paced environment
- Demonstrate ability to problem solve and produce high quality work with exceptional attention to detail
- Takes direction well, and is comfortable working as part of a team and working independently
- The ability to act with tact and discretion, and respect our clients’ confidentiality at all times
Hours of operation:
- Monday: 7:30am-8:30 pm
- Tuesday 7:30 am - 8:30 pm
- Wednesday 7:30 am - 8:30 pm
- Thursday 7:30 am - 8:30pm
- Friday 7:30 am - 4:30 pm
- Saturday 7:30 am - 2:30pm
We offer extended health benefits, professional development opportunities and other perks. We also provide a fun and supportive work environment. Hiring for Burnaby location. Part time that can lead to permanent part time or full time.
**Job Types**: Part-time, Fixed term contract, Permanent
Contract length: 24 months
Part-time hours: 15-25 per week
**Salary**: From $17.00 per hour
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care
Schedule:
- Evenings
- Every Weekend
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Mask are recommended but not mandatory in our clinic by clients, practitioners and staff.
**Education**:
- Secondary School (required)
**Experience**:
- customer service: 3 years (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Work Location: One location
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