Customer Service Associate

3 weeks ago

Burnaby, Canada Simon Fraser University Full time

Union/Affiliation:
**C.U.P.E. Local 3338**
- Pay range:
**$19.54 hourly plus 9% in lieu of benefits**
- SFU Department Descr:
**Bookstore**
- Position Grade:
**3**
- # of openings:
**28**
- Biweekly Hours:
**Varies**

**Who We Are**

The mission of the SFU Bookstore Spirit Shop is to enhance the living and learning environment of the University community by providing goods and services in engaging places. SFU Bookstore Spirit Shop supports faculty and student learning at Simon Fraser University by ensuring availability and procurement of more than 5,500 faculty requisitioned textbook titles each year. Our ongoing objective is to supply required course materials to SFU students at the lowest possible price, and on their digital device of choice as distribution models evolve. SFU Spirit Shop promotes the University image as well as fosters collegial spirit through the marketing of SFU branded clothing, supplies, gifts and memorabilia. SFU Bookstore Spirit Shop is a self-funded operation that is committed, at all levels, to exemplary customer service quality and innovation. We demonstrate community and global leadership through our sustainability practices and engagement as a Fair-Trade Campus.

**About the Role**

Performs standard cashiering services by operating an electronic cash register and credit/debit card terminal to process customer transactions: logging on /off cash registers and computing systems; counting and creating floats; and checking, sorting, and collecting receipts for deposit. Provides highly visible and pro-active customer service to internal and external customers by acknowledging, greeting, and welcoming customers; encouraging customer purchases; and directing the flow of customers into, within, and out of the Bookstore. Performs retail maintenance and clerical functions in the Course Book, General Retail, Stationery, and Clothing areas of the Bookstore. Performs other related duties consistent with position title and classification.

Assignments are for 1 to 2 month(s), Monday to Saturday, ranging from August 21st to September 23rd, 2023. Hours of work will range from 3 hours to 7 hours per day between the hours of 8:30 a.m. and 6:30 p.m. You must be available for three or more shifts per week. Potential for future assignments if successful. Priority will be given to registered SFU Students who submit their class schedule.

Full

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