Front of House Supervisor

4 days ago

Toronto, Canada Melrose On Adelaide Full time

**Our Concept**
- Melrose on Adelaide is an intimate cocktail bar with a relaxed vibe, small share plates and charcuterie. Located in the heart of the Entertainment District, we pride ourselves on offering the warm style of service you expect from an independently owned neighborhood spot while competing with the best food and drinks in the area. _

The Role

The Front of House Supervisor will play a key role in executing Melrose on Adelaide’s vision for high quality food, always satisfying the needs of the individual restaurant and exceeding guest expectations.

As an exemplary leader on the management team, they ensure the restaurant's success through high service standards and understands that our staff hold the keys to our success. The Supervisor creates a positive work environment, increases employee morale and supports them through training and has an active floor presence.

Secondary tasks will include supporting the GM in contributing to our quality standards, ordering, creating and implementing structure, equipment maintenance, sanitation, cleanliness, safety, labor targets and cost controls.

Core Accountabilities

Customer Service (Maitre D’)
- Is an extremely active presence on the floor with table interactions through water service, supporting the staff by being heavily present on the front door (greeting guests, always aware of our reservations and seating times, the last chance to quality check guest experiences on the way out), feedback gathering and networking throughout the night with the aim of 100% guest satisfaction
- Responsible for customer service standards for our Food program by auditing items as they go out, catching items and course-correcting where needed, monitoring and properly managing bill times
- Responsible for customer service standards for our Beverage program by auditing items as they go out, catching items and course-correcting where needed, monitoring and properly managing bill times
- Manages customer complaints through a number of ressources (promos, a reservation to return back, listening) and provides follow-up feedback to staff and Management
- Controls the Atmosphere of the venue through lighting, music direction, volume, guest signage placement and staff energy all within the brand direction (starts and ends days with walk-throughs and vibe checks throughout service)

Training and Labour Controls
- Take all staff through our training program outlined in the employee hire package
- Take the time to walk each new staff through our drink and food menus, refocusing for new rollouts and supporting continued learning
- Is one of the most knowledgeable members of the team on our menu offerings, steps of service and have staff complete tests before being given shifts on their own
- A high participator in our staff outings and training programs
- Aware of the advantages of cross training in a variety of positions and uses these techniques to reduce labor in support areas
- Available to work evenings, holidays and weekends

Communication, Reporting and Admin
- Downloads all necessary apps: ex. 7shifts, WhatsApp, Weathernetwork, etc
- Writes in the Manager Log on 7shifts to communicate as clearly as possible with the rest of the management team - End of Day Report
- Keeps up with the previous shift’s End of Day Report so that they’re aware of anything that can affect service (86s, staff issues, maintenance, etc)
- Is an active member of all our communication groups (Management, departments, staff outings, etc)
- Submits correct cashouts at the end of each shift - must learn to complete them correctly and is available to troubleshoot when needed

Promotions and Networking
- Promotes the business through social media channels
- Active member of the industry community; introduces themselves and the team to various businesses in the neighborhoods we operate
- Encourages and leads staff to explore local bars and restaurants to build our network
- Participates and supports internal sales initiatives
- Community event participation is encouraged
- Available resource for emergencies during the venue's peak periods and can serve during shifts, but will be on a different tip pool

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$20.00 per hour

Schedule:

- Holidays
- Night shift
- Weekend availability

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