Client Business Manager

5 months ago

Montréal, Canada Wavemaker Full time

**ABOUT** **WAVEMAKER**

We believe there is always a better way to grow. For our clients, we effectively drive growth by reshaping decision-making and consumer experiences through media, content, and technology. The Wavemaker way is globally consistent. Fueled by the most powerful global consumer date, we understand where and how marketing can make a difference in helping brands achieve their ambitions.

Our name is our mission and our method. To make waves, you must be bold, even reckless. We do our best work for bold brands and because of people who want to take on challenges to go further and faster. We know it’s not easy, but if you have that desire, we’ll be there to support you and help you reach your full potential.

Our network of more than 7,200 people across 88 markets are driving positive growth for some of the world’s largest brands and companies. Our positively challenging attitude is driven by:

- Our in-dept knowledge of our clients’ businesses
- The confidence to challenge past results
- The support to go as far as we think we can

**About** the** **role**

In this role you will participate in the daily interaction with clients, internal activation team members in senior and junior positions alike, and implementation of team counterparts.

You will also be responsible for the development and growth of more junior team members by ensuring their exposure to all necessary facets of the planning process.

You will have strong familiarity with plan options, areas that have been pursued on behalf of a client’s business, and the critical list of areas to explore.

**Key Responsibilities**
- Responsible for overall management of client business
- Develop, execute and present media plans from inception to completion
- Delegate appropriately to team to support plan development and execution
- Reviews and investigates synergistic, targeted and new media opportunities
- Learning to have deep involvement with client in brainstorming sessions on achieving set goals with “outside of the box” solutions
- Ensure media plans deliver on client objectives, are strategic and meet efficiency goals
- Utilizes change planning process to develop client recommendations
- Present plan recommendations to client teams
- Responsible for the overall client financials, which includes, but is not limited to: billing, ensuring discrepancies and invoice issues are managed in a timely fashion, profitability of clients, etc.
- Build and maintain a comprehensive media knowledge base and synthesize information into ideas
- Managing status reporting process to ensure efficient workflow to meet deadlines
- Act as key liaison with internal implementation teams (Trading) to ensure seamless integration of ideas into media plans ensuring deliverables align with overall plan strategies, timelines are met and programs/results are coordinated and presented holistically to client
- Maintain client contact/Manage client requests - i.e. plan changes, budget changes, provide marketplace information
- Staff supervision, training and development as well as serving as a positive role model with a strong work ethic and vigorously reviewing all work to ensure high quality standard

**Your** Qualifications**
- Minimum 5 years in digital planning and direct client service
- Bachelor’s degree in advertising, marketing, business administration, and communications; OR equivalent professional work experience
- Demonstrated supervisory, delegation and strong mentorship skills
- Working knowledge of Syndicated tools (DDS, Prisma, DCM, Sizmek, MOAT, DBM & Vividata etc.)
- Proficient with Microsoft Office Software (Outlook, Excel, PowerPoint, Word, etc.)

**About You**
- Digitally savvy: uses digital and social media, demonstrates passion about emerging media, Google Analytics, Google Images, ability to search and research topics, etc.
- Minimum moderate proficiency in video disciplines (traditional, on-line, digital, etc.)
- Interest in emerging technologies and the burgeoning video ecosystem
- Works well in a team setting
- Thrives in fast paced environment
- Desire to learn, develop and progress

GroupM and all of its affiliates embrace and celebrate diversity and inclusivity. We are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive and collaborative we are, the more great work we can create together.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

Human Resources Management - GroupM

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