Scheduling Clerk-patient Support Services

2 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Scheduling Clerk

**Department**:Patient Support Services - Customer Support and Transportation

**Posting ID**:2023-34324

**Role Level**: Admin Clerical (AC03-$21.86-$27.29)

**Status**:Permanent Full-Time

**Site**:Credit Valley Hospital

**Hours of Work/Shifts**:0500-1300 including weekends

**Posted**:August 17, 2023

**Internal Deadline**:August 24, 2023
- **The location of any vacancy/position may be changed or reassigned as per operational needs.**

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Key Qualifications**:

- Secondary school graduate, and Business/Office Admin education preferred
- Minimum two year relevant experience in payroll and scheduling in a unionized environment preferred
- Demonstrated customer service and communication skills, handling sensitive issues and problem solving with tact and diplomacy
- Excellent computer skills (Microsoft Word, Excel, Internet and Meditech)
- Excellent analytical and leadership skills required
- Ability to prioritize and handle multiple demands in a fast paced environment
- Proven organizational and team work skills
- Demonstrated good work and attendance record required
- Knowledge of payroll systems and scheduling practices required
- Knowledge of scheduling software’s is an asset

**Position Summary**:

- Maintain staffing operations throughout the department
- Obtain daily staff requests and fill them efficiently
- Process employee vacation requests
- Secure coverage for vacancy shifts
- Uphold accurate system for tracking staff over a variety of shifts
- Monitor the equalization of hours of employees as per Collect Agreement
- Coordinate with Team Leaders on new staff onboarding and training schedule
- Track a document all staff training
- Carry out payroll functions for large Corporate Services groups
- Work with Team Leaders and Managers verify payroll accuracy
- Create a six week schedule for all Corporate Services groups
- Answering phone calls from outside and within hospital
- Provide front-line service to all customers, follows up on task completion and customer requests
- Prints and collates various reports, inputs schedules and makes changes to schedules and rosters
- Any other tasks as assigned- Where these factors are relatively equal seniority shall govern providing the successful applicant._- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._

**_

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