Bilingual Patient Services Associate

3 weeks ago

Mississauga, Ontario, Canada MCKESSON Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Administration Assistant/Patient Services Associate is a hybrid role that will be an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support in order to complete patient enrolment, safety reporting, management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidate's excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to; provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Responsibilities:

Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports[daily, weekly, monthly ], data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well) Ensuring complete and high-quality data entry into our database systems Providing effective and timely management of inbound faxes and email communicationExecuting other ad-hoc administrative duties, as they are assigned Resolving routine questions and problems Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient mannerFollowing standard procedures to accomplish assigned tasks Perform patient registration activities, according to program protocols and applicable departmental policies and procedures. Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services. Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients. Process data entry activities of pertinent information received at different points of contact during the delivery of program services. Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials Request financial transactions to be processed based on communicated program guidelines Receive, record and report Adverse Events, as per program working instructions Maintaining exemplary cleanliness and organization of personal desk and common administrative areas Participate and assist in departmental continuous improvement activities related to process, quality, training etcParticipate in execution and documentation of test plans Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents Maintain program data accuracy through review of program documentation for completeness and consistency

Minimum Requirements:

0-1 years of experience. May have vocational qualification Additional Skills: Life Sciences, Communication, or related field preferredKnowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an assetExperience in an administrative, customer service in healthcare is an assetThe incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible

McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d'améliorer la santé en général. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L'entreprise propose plus de produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu'une entreprise de distribution. Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d'automation.

Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous. Chez McKesson Canada, vous nous aiderez à accomplir notre mission : améliorer la vie des gens et faire progresser les soins de santé. Travailler ici représente une occasion d'édifier une industrie qui est vitale pour nous tous.

L'adjoint administratif/associé aux services aux patients est un rôle hybride qui fera partie intégrante d'un programme de soutien aux patients (PSP). Ce rôle exigera que le candidat effectue un soutien administratif/saisie de données afin de compléter l'inscription des patients, les rapports d'événement indésirable, la gestion des communications entrantes/sortantes et de travailler en partenariat avec l'équipe PSP pour fournir un soutien organisationnel. Le candidat devra également interagir avec les patients et un réseau de professionnels de la santé (PFS) à travers le Canada en utilisant une variété d'outils de communication. Les excellentes compétences en communication, la pensée critique et l'efficacité de ce candidat seront essentielles à sa réussite. Ce rôle implique la compréhension et le respect de ; procédures opérationnelles normalisées provinciales, ministérielles, divisionnaires, départementales et propres aux programmes afin d'assurer la meilleure qualité et la continuité des soins aux clients.

Responsabilités:

Fournir un soutien administratif transversal à tous les domaines des programmes PSP (y compris le traitement des données de sécurité, les réalisations/examens, les communications internes/externes, le soutien du personnel sur le terrain, les rapports [quotidiens, hebdomadaires, mensuels, etc.], le nettoyage des données, les réunions, la maintenance du système de classement et les tâches générales de bureau/administratives également). Assurer une saisie de données complète et de haute qualité dans nos systèmes de base de données Fournir une gestion efficace et rapide des fax entrants et des communications par courriel Exécuter d'autres tâches administratives ad hoc, telles qu'elles sont assignées Résoudre les questions et problèmes de routine Traiter le travail, hiérarchiser les tâches, organiser et planifier pour atteindre les objectifs de manière rapide et efficace Suivre les procédures standard pour accomplir les tâches assignées

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