Administrative Penalty System

2 months ago

Mississauga, Canada City of Mississauga Full time

Req ID: 23707

Vacancy Type: Permanent

Number of Positions: 2

Closing Date: 08/01/2023

**Job Summary**:
Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.

**Duties and Responsibilities**:

- Responding to Inquiries- Respond to inquiries from clients regarding APS tickets and APS procedure and provide accurate information in a professional and respectful manner.
- Identify inquiries requiring escalation to Supervisor
- Ensure the rules governing process (as set out in legislation, regulations and by-laws) are applied consistently and accurately
- Attend customer service window to address in-person inquiries, requests and complaints

Schedule Screenings & Hearings- Receive and review requests for screening and hearings submitted either in
- person at the customer service window or online through City Admin.

Preliminary Review of Forms and Supporting Documents- Ensure all pertinent information is included in the form.
- Ensure the client has reviewed and understands the APS process and consequences of failing to comply with requirements as set out in the APS By-laws.
- Liaise with the external Joint Processing Centre to request the evidence related to automated enforcement tickets.
- Scan and file documents into Gtechna and CityAdmin

**Skills and Qualifications**:

- Post Secondary degree or diploma in a related field is an asset.
- Knowledge of APS by-laws is an asset.
- Familiarity with Outlook, Sharepoint, and Excel
- Knowdedge of Gtechna, AutProcess and CityAdmin is an asset
- Ability to deal with difficult customer interactions and explain the process to dispute a ticket calmly and patiently listen to customer concerns.
- The APS Clerk must have a clear understanding of the distinction between POA court and APS proceedings in order to provide accurate direction to clients.

Hourly Rate/Salary: $ 50,784 - $ 67,713

Hours of Work: 35

Work Location: 950 Burnhamthorpe Rd W

Department/Division/Section: CMO/City Manager's Office, CMO/Legal Services, Prosecutions

Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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