Technical Support Supervisor

2 weeks ago


Edmonton, Alberta, Canada Caliph Digital Ltd. Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years

Work setting:

  • Private company, corporation or industry

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision:

  • No supervision responsibility

Computer and technology knowledge:

  • Linux
  • HTML editing software
  • Salesforce
  • JavaScript
  • MS Office
  • PHP

Other benefits:

  • Free parking available
  • Parking available
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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