Bilingual Customer Service Representatives

4 days ago


Remote, Canada Scholastic Canada Ltd. Full time

A Bilingual Customer Service Representative position is available in our Inbound Call Centre for an experienced Bilingual (French) Customer Service Representative.

**Responsibilities**
- This position will promptly handle all customer inquiries to ensure appropriate action is taken to maintain a high degree of customer satisfaction and loyalty.
- Answer and/or resolve a variety of telephone inquiries from customers ranging from those of a general nature to more complex problems.
- Accurately enter all telephone orders.
- Interface with other departments to solve customer problems and ensure an understanding of operations.
- Personal values that are aligned with Scholastic’s Credo, including a demonstrated understanding and desire to conduct your work through the lens of diversity, equity and inclusion.
- Other duties as assigned.

**Qualifications**
- Successful completion of secondary school education, minimum of 2 years Customer Service and 1 year recent Inbound Call Centre experience.
- Strong computer skills required (Excel; Word; Share Point; Avaya; Contact Centre Software; Demandware).
- Dedication to continuous improvement and customer service excellence
- Friendly, professional and diplomatic telephone manner
- Excellent reading, writing & verbal communication skills; fluency in both French and English
- Fast, accurate data entry capability.
- Superior interpersonal, administrative and multi-tasking abilities.
- Ability, aptitude and initiative to learn new skillsets.

**Some of the benefits we offer**
- Competitive compensation package
- Attractive corporate RRSP program
- Health and Dental Benefits after probationary period
- Employee discounts on scholastic merchandise
- Paid time off between Christmas and New Year’s Day

Schedules are driven by peak business needs - hours of work: Monday to Friday shifts anytime between 8:00 am to 6:00 pm.

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flextime
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Remote



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