Bilingual Customer Service Representative
2 weeks ago
**Customer Service Claims Adjudication**
Business Unit
WGI Service Plan Division Inc.
Department
Claims
Reports to
Manager Claims
**BASIC FUNCTION**
**QUALIFICATIONS**:
- The following are the principal qualifications for this position: _
Experience
- **Bilingual in French and English a major asset.**:
- Customer service and/or call centre experience an asset.
- Claims adjudication experience considered a definite asset
Education
- Completion of Secondary
Software
- Computer knowledge, i.e. Windows, Excel, Word, Internet
- Accurate and efficient typing speed
**MAJOR DUTIES**:
- The following are the duties for the position: _
- Meet established service targets.
- Analyze customer inquiries to determine customer needs and match to company products and services.
- Respond to customer inquiries by providing information and dispatch for service on claims.
- Resolve customer complaints and conflicts as well as follow up with said customers on complex claims issues.
- Refer escalations or grey area claims to Supervisor for direction then proceed to execute claims based on Supervisor's advice.
- Maintain general knowledge and understanding of all products and services.
Employee will work remotely on a permanent basis.
**Job Types**: Full-time, Permanent
**Salary**: $38,000.00-$42,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
This role is permanent remote
Application question(s):
- Please provide your expected hourly wage for a full time job.
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 2 years (preferred)
- Claims: 1 year (preferred)
**Language**:
- French (preferred)
- English (preferred)
Work Location: Remote
-
Bilingual Customer Service Representatives
2 weeks ago
Remote, Canada Scholastic Canada Ltd. Full timeA Bilingual Customer Service Representative position is available in our Inbound Call Centre for an experienced Bilingual (French) Customer Service Representative. **Responsibilities** - This position will promptly handle all customer inquiries to ensure appropriate action is taken to maintain a high degree of customer satisfaction and loyalty. - Answer...
-
Bilingual Customer Service Representatives
2 weeks ago
Remote, Canada Scholastic Canada Ltd. Full timeScholastic Canada is the country's leading publisher and distributor of children's books in both official languages. For over 60 years, Scholastic Canada has introduced young people to the joy of reading. At Scholastic Canada, we embrace and celebrate diversity in our people, products and ideas. A diverse workforce and inclusive, supportive workplace are...
-
Bilingual Customer Service Representative
7 days ago
Remote, Canada Guest Supply Canada Full timeThe Bilingual Customer Service Representative provides customer and Territory Managers support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high-quality service by processing customers’ orders on a scheduled basis and...
-
Bilingual Customer Service Representative
1 week ago
Remote, Canada Phoenix AMD International Inc. Full timeWe’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...
-
Bilingual Customer Service Representative
3 weeks ago
Remote, Canada Phoenix AMD International Inc. Full timeWe’re looking for a _ **FRENCH - ENGLISH Bilingual Customer Experience Representative** The Bilingual Customer Experience Representative is responsible for handling all communication with the customers of our products & programs, while providing an exceptional experience for them. **Do You...** - Speak and write French and English? - Work well as part of...
-
Bilingual Customer Service Representative
1 week ago
Remote, Canada ISI Group of Companies Full time**Title**:Bilingual Customer Service Representative **Reports To**:Bilingual Customer Service Supervisor **Summary** The Bilingual Customer Service Representative (CSR) is required to provide a high level of customer service to clients at all times while striving to achieve business targets through superior telephone and written communication skills. The...
-
Bilingual Customer Service Representative
2 weeks ago
Remote, Canada iTronics Inc Full time**Job Summary**: Looking for a bilingual inbound customer service representative (English and German) to provide customer support on a variety of simple electronic products. This is a "work from home" position, salary will start at $2,700 + bonuses after 3 months. **Duties and Daily Operations**: - Call Volume: Approximately 50 calls per day - Demonstrate...
-
Remote, Canada Phoenix A.M.D. International Inc. Full time_We’re looking for a_ **Home Based - French & English Bilingual Customer Service Representative** The Bilingual Customer Service Representative is responsible for handling all communication with the end users of our products & programs while providing an exceptional customer experience to ensure that decisions are aligned with the company’s...
-
Bilingual Customer Service Representative
1 week ago
Remote, Canada Mega Group Inc. Full timeAre you ready to be a part of something bigger? As one of Canada’s Best Managed Companies, Mega Group values the talents and abilities of our employees and seeks to foster an open, cooperative, and flexible environment in which employees can thrive. Being a proudly Canadian company means we're always looking for smart, enthusiastic, and passionate team...
-
Remote, Canada Insight Pest Solutions Full time**Position Snapshot: Remote - Bilingual Customer Service Representative** **Job Type**:Permanent Full-Time **Work Schedule**:12:00pm-8:00pm EST (Monday - Friday), averaging 40 hours/week **Compensation**:$17.05 CAD/hour **The Big Picture: Creating Meaningful Connections with Client** On a daily basis, you will be the first point of contact for our clients...
-
Bilingual Customer Service Representative
2 weeks ago
Remote, Canada 4Refuel Canada Full time4Refuel is proud to be recognized for its commitment to safety and culture having been named **Top Fleet Employer **(2020, 2021), **Canada’s Safest Employers - Logistics & Supply Chain** (2020, 2021) and certified as a **Great Place to Work.** As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market...
-
Bilingual Customer Service Representative
2 weeks ago
Remote, Canada AlgaeCal Full time**Career with a heart!** You speak Spanish. If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt...
-
Customer Service Representative
4 weeks ago
Remote, Canada Canon Canada Full time**Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to...
-
Bilingual Customer Support Representative
4 weeks ago
Remote, Canada WeKnowTraining Full time**Bilingual Customer Support Representative** - We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._ We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting,...
-
Remote, Canada Phoenix A.M.D. International Inc. Full time**Customer Service Representative** - PLEASE NOTE THIS IS A REMOTE ROLE_ Calling all Customer Service enthusiasts! Phoenix AMD International is looking to expand its Customer Service department. The responsibility is simple, handle all furniture/repair or service-related communication with the end users of our products and programs while providing an...
-
Bilingual Customer Service Representative
1 week ago
Remote, Canada National Nutrition Full time**ABOUT US** National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store - in large part because of the great people who work with us each day. **CAREER** Are you looking for a rewarding career that enables you to help people on their health...
-
Bilingual (French/english) Technical Customer
4 weeks ago
Remote, Canada PBS Systems Full time“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...
-
Bilingual Customer Service Advisor
2 weeks ago
Remote, Canada Omnie Full timeWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued customers. In this role, you will be responsible for providing exceptional customer service support while...
-
Customer Service Representative
2 weeks ago
Remote, Canada Blue Collar Mortgages- Trial System Full time**Customer Service Representative**: **Responsibilities**: - Respond to customer inquiries in a timely and professional manner - Research customer questions and provide accurate and helpful answers - Process orders and maintain accurate customer records - Resolve customer complaints and escalate issues when necessary - Identify and address customer needs to...
-
Bilingual National Sales Representative Canplas
4 weeks ago
Remote, Canada Canadian Institute of Plumbing & Heating Full time**Bilingual National Sales Representative** Canplas is a North American business unit located in Barrie, Ontario. Our team develops and produces solutions that meet our clients’ most demanding expectations. We are passionate about creating sustainable, innovative solutions for the markets we serve. We provide people around the world with innovative...