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Tenant Service Supervisor

4 months ago

North Bay, Canada District of Nipissing Social Services Administration Board Full time

**Tenant Services Supervisor**

**Bulletin H2024-21**

**Location: North Bay**

**Salary: $84,452.26 to $95,978.49**

Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration Board (DNSSAB) prides itself on putting people first. Here at the DNSSAB, we strive towards a future of healthy, sustainable communities within our region. To achieve this, we are looking for a talented Tenant Services Supervisor to add to our exceptional Housing Operations (NDHC) team.

The Tenant Services Supervisor is part of a dynamic Housing Operations team. The position supervises direct delivery functions required to support quality tenant services; including the tenant administration a complex housing portfolio of rent geared to income and market rental units in accordance with Provincial and Federal legislation accompanying regulations, and in compliance with organizational policies and procedures, as well as program operating agreements

**Qualifications**:

- Three Year College Diploma in the area of Business Administration or Social Services or an acceptable combination of education and experience.
- Five years’ experience with residential tenancies and property management and in supervision.
- Thorough knowledge of housing policies and procedures as well as related Provincial and Federal legislation and associated regulations i.e.; Housing Services Act, Residential Tenancies Act, Child and Family Services Act, Municipal Freedom of Information and Protection of Privacy Act, Personal Information Protection and Electronic Documents Act.
- Possess excellent communication skills.
- Possess management competencies including results/achievement focus, human resource management, leadership, financial management, business planning, decision making/judgement, representation and professionalism and job knowledge
- Strong time management, organizational and problem solving skills in order to prioritize work activities.
- Comprehensive knowledge of Housing Tribunal and collection processes.
- Knowledge of dispute resolution techniques.
- May require flexibility of hours and location of work.
- Ability to communicate effective both in orally and in writing in French and English is considered an asset.
- A Valid Ontario Driver's License and a reliable vehicle for use on the job.
- Strong ability to exercise excellent judgement in decision making while maintaining compassion and composure during conflict or emotionally driven situations.
- Ability to supervise staff in a unionized environment.
- Work well as a team leader with a highly interactive team.
- French and English, both oral and written, will be considered an asset
- Possess excellent organizational skills to schedule people and/or tasks with sensitive time constraints and mínimal resources

**Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.**

**Job Types**: Full-time, Permanent

Pay: $84,452.26-$95,978.49 per year

**Benefits**:

- Employee assistance program
- Wellness program

Schedule:

- Monday to Friday

Work Location: Hybrid remote in North Bay, ON P1B 8V6

Application deadline: 2024-06-14