Agent Care Expert

6 months ago

North York, Canada Right at Home Realty Full time

**About Us**:
Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that.

Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business and succeed in this industry. We continually invest in our technology and training for the sole purpose of helping our agents be more productive and efficient allowing them the freedom and flexibility to run their business.

We provide an uncomplicated business model for our agents so they can keep their full commission, allowing them certainty and more money to invest in themselves.

Our size and independence allow us to run a business that works just as well for a new agent as it does for one at the top of their career. Our strong leadership team of forward-thinking businesspeople and dedicated hard-working employees continually put their focus and attention on the agent and their business.

Simple, Reliable, Profitable.

**Description**

The part-time **_Agent Care Expert, (ACE), _**considers themself a customer service guru. Working collaboratively with the other ACE team members and Branch Administrators, they assist agents with system support and training and play a critical role in ensuring an exceptional customer experience. This role provides the agent’s voice to our internal teams and is someone that is genuinely excited to help our agents while providing patience, empathy, problem-solving and strong communication skills.

This is a 4-month part-time contract role with the potential of becoming full-time permanent.

**Responsibilities**:

- Engage in effective collaboration and communication with ACE, Administrators, Deals, and Accounting teams to address and resolve the agents' questions and concerns efficiently.
- Verify that all documentation is correctly uploaded and submitted to the agent portal, ensuring accuracy and completeness.
- Contribute to the maintenance of a comprehensive library of training materials, benefiting both agents and internal staff.
- Serve as an advocate for agents by proactively informing the ACE Manager and platform development teams about emerging issues and recurring themes you observe.
- Fulfill any additional responsibilities assigned by Management as needed.

**Requirements**:

- Experience in the real estate industry an asset
- Knowledge of RAHR’s Agent Portal an asset
- Outstanding customer service skills with ability to operate calmly and efficiently
- Clear communicator with strong interpersonal skills
- Must have experience using Adobe, Microsoft Outlook, BrokerWolf, Lonewolf, comfortable and a quick learner of new software
- Ability to handle a very busy, fast-paced work environment
- “Right at Home Realty, Brokerage provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.”_
- Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada._

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