Social Media Content Specialist

1 month ago

Montréal, Canada Merkle Full time

**Advertising**:
**Remote | Montréal, QC**

**About the job**:
Want to join the team?

We are looking for driven **Social Media Content Specialists** that are available to work a **combination of shifts, including days - 8AM - 4PM North American Central Standard Time, evenings - 4PM -12AM North American Central Standard Time, and overnight shifts - 12AM - 8AM North American Central Standard Time throughout the week and on weekends,** to join our growing team.

What awaits you?
- Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, Twitter, etc.) on behalf of our clients using their unique brand voice.
- Craft creative content to encourage participation and increase engagement across our clients’ social channels.
- Provide our clients’ audience with an excellent experience through the clients’ social channels.
- Escalate issues, observations, opportunities, and insights through the relevant channels.
- Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.

**Qualifications**:
What You'll Bring:

- Strong written communication (spelling, grammar, syntax, etc.) in both **English AND French**. Fluency (C2 proficiency level) is required.
- Professional experience moderating and engaging across all social media platforms.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- The ability to tailor your written tone and voice to match each customer.
- Exceptional customer service skills.
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
- Open and flexible availability to work a combination of shifts throughout the week and weekends.
- Reliable high-speed internet with no data restrictions.
- An active Facebook account.
- NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length, with the expectation to be available to work a combination shifts/days as outlined above._

**Additional Information**:
The hourly pay range for this position is $16.50 to $17.00 CAD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

**About the Company**:
**ICUC** is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

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