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Sales Coordinator

4 months ago

Scarborough, Canada Merrithew International Full time

**Job Title**:Sales Coordinator, Global Hosting

**Reports to**:Senior Manager, Education Sales

**Date**:June 2024

**Position Overview**:
Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include assisting Mangers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting and to co-ordinate the pre-, during and post course execution of hosted courses. The position will be hybrid.

**Major Responsibilities**:
**Sales Support and Business Development**
- Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
- Generate and maintain sales reports
- Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires

**Customer Service**
- Provide superior customer service to new and current Host Training Centers by providing answers to their questions.
- Communicate with facility owners/operators to ensure our students’ needs are met.
- Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs.
- Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
- Other duties as assigned

**Hosting Coordination and Implementation**
- **1) Before Education Hosting**_
- **Documents Preparation**: Hosting Agreements, IT Agreements
- **Order Creation in EMS**
- **Updating Tracker** and ensure most up-to-date info
- **Invoicing**: Deposits, final payments, exams, makeups, privates
- **Send workshop notes** to Host Sites upon receiving final payments
- **Send required Paperwork** to Host Sites prior to Hosting begins
- **Process Course Materials and Digital Video Orders**
- **Travel Arrangements**:
a. Book flights;
b. Coordinate with sites about ground travel, hotel arrangements, travels, etc.;
d. Connect ITs with Host Sites by setting up group chats;
e. Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
f. Invoice **IT Expense** to Host Sites prior to IT departure;
g. Prepare **IT Brief** prior to IT departure
- **Follow up payments**: Deposits, final payments, IT Expenses, exams, makeups, privates
- **2) During Hosting**:_
- Provide assistance to ITs during their stay hosting territories
- Provide ongoing assistance to Host Sites as required
- **3) After Hosting**:_
- **Exams/Makeups/Privates**: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results
- **Paperwork**: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
- **IT Invoice**: Collect, annotate, and submit to Accounting

**Skills and Qualifications**:

- 2+ years sales support or coordination, administration and customer service experience
- Post-Secondary Education in Business/Office Administration or related field is an asset
- Additional Southeast Asian Language is a strong asset
- Strong written and verbal communication skills,
- Team player, willingness to adapt quickly in a fast-paced multicultural environment
- Superior attention to detail to ensure quality of work
- Ability to multi-task and must possess effective time management skills
- Skilled user of Excel and other Windows office software and CRM system

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you legally authorized to work in Canada?
- In the future, would you require sponsorship to work in Canada?
- We are located at 1271 Tapscott Road, Scarborough. Are you comfortable with a Hybrid Work arrangement?
- What is your salary expectation?
- Do you speak any other languages? If yes, then please specify.

Work Location: Hybrid remote in Scarborough, ON M1X 1S9