Level One Support Technician

5 months ago


Montréal QC, Canada Ingrix Inc Full time

This job is ideally fit for young/dynamic/focused individual (preferably a Computer Science student of a bachelor level) aspiring to make career in IT and obtain real life hands-on experience in the field during the studies.

This person should be in the center of daily operations provide initial tech support for the customers and be a face to or operations. This is an ideal job for a person looking to improve the knowledge of computer technology or to obtain hands on experience with modern IT.

The main tasks should be:

- Handle incoming service calls and provide first level of tech support (Problem assessment, identification, open new and update existing service tickets)
- Assist customers at the first level and provide initial troubleshooting. (Examples being: assess why the system is down, what exactly is malfunctioning, verify connectivity, IP status, other system signals etc.)
- Assist Level 2 Technicians with their daily service calls. Coordinate their service calls with customers. Help them with service tickets. Provide help if necessary onsite at the customer's office or datacenter
- Knowledge of Administration of MS Windows is a plus
- Practical knowledge of Microsoft Cloud architecture is a definite asset (Azure, MS365)
- Knowledge of remote connectivity systems is a plus (Team Viewer, VNC, RDP, Citrix)
- MCSE/MCP starter pack is a definite asset
- Practical Hardware knowledge (Server/Desktop) is a definite asset
- Practical Knowledge of Linux of various flavors is a definite asset
- Practical Knowledge of printing technologies/management is an asset
- Good understanding of networking technologies is an asset.
- Hard working, Service oriented.

We are looking for a team member, passionately loving IT, eager to learn and get hands-on practice in the field.

Pay: $20.00-$25.00 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Tuition reimbursement

Schedule:

- 8 hour shift

Work Location: In person



  • Montréal, QC, Canada PN Networks Full time

    **Job Title**: On-Call IT Support Technician (Level 1) **Location**: Montreal, QC **Job Type**: On-Call **Pay Rate**: $30/hour **Company Overview**: We are a small business located in Montreal needing local smart hands IT Support **Responsibilities**: - Provide on-site IT support as needed in Montreal. - Assist with basic troubleshooting of network and...


  • Montréal, Canada LASIK MD Full time

    See if you are our next: **IT SUPPORT TECHNICIAN - LEVEL 1**Working at Vision Group Canada's head office is working for the North American leader in vision correction. It means being able to concretely contribute to the development of the company and support more than 9 brands and more than 50 clinics across Canada and the United States. It's about having...

  • IT Technician

    2 weeks ago


    Montréal, Canada Reel One Entertainment Full time

    Reel One Entertainment/Première Bobine is a dynamic international television production and distribution company with offices in Montreal, Los Angeles and London. As part of part of Newen (TF1 Group) and A+E Networks, Reel One leads the way in the acquisition, financing, production and distribution of high-quality TV programming, being one of the largest...


  • Montréal, Canada UAP Inc. Full time

    Company Description **Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...


  • Montréal, Canada Cosmetic Physician Partners Full time

    CPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver “remarkable” results that improve the lives of our clients and team members. **JOB SUMMARY**: The Level 2 IT Support Technician...


  • Montréal, Canada FED IT CA Full time

    **Fed IT, a recruitment firm specializing in IT job recruitment, We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your universe. Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making, and infrastructure fields....

  • Analyst IT Support

    3 months ago


    Montréal, QC, Canada Reitmans (Canada) LtéeLtd Full time

    **Description de l'entreprise** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to...

  • IT Helpdesk Support

    1 week ago


    Montréal, Canada Abilis Solutions Inc.. Full time

    **We are looking for the IT Helpdesk Support (Level 1) Technician (CONTRACT ROLE)** The Helpdesk support role is an **ENTRY LEVEL POSITION **responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls. **Main...


  • Montréal, QC, Canada iA Groupe financier iA Financial Group Full time

    Are you passionate about insurance administration and seeking a challenging career in the life insurance industry? If so, this opportunity may be perfect for you! As a Modification Technician in our Individual Insurance division, you will work under the supervision of a team leader to process any policy changes as per agent/client requests and correspond...


  • Montréal, QC, Canada Tecsys Inc. Full time

    Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the...

  • Computer Technician

    1 month ago


    Montréal, QC, Canada LCI Education Full time

    As a Level 2 IT Technician, you are responsible for diagnosing and resolving complex issues related to computer systems, networks, and software. You provide advanced technical support while collaborating with teams to optimize IT infrastructure. Your expertise ensures operational continuity and a seamless user experience. **Schedule**: Monday to Friday (7:30...


  • Montréal, Canada Groupe Access Inc Full time

    Whether you're looking for a career change in IT, are a business in need of IT support or IT staffing, let Groupe Access be your next step to success. As one of Canada's leading cybersecurity and information technology (IT) services companies, we have a range of services to offer our diverse clientele, large and small. This also means that we're always on...


  • Montréal, QC, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...


  • Montréal, QC, Canada NTT DATA Full time

    **Req ID**: 298968 We are currently seeking a Enhanced Support Services Technician to join our team in Montreal, Quebec (CA-QC), Canada (CA). We are currently seeking an **Enhanced Support Services Technician **to join our team in **Vancouver, BC**. **Position Title** Enhanced Support Services Technician **Location** Vancouver, BC **Department /...


  • Montréal, QC, Canada Ovation Workplace Services Full time

    **Desktop Support Technician**: **Job Summary**: Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all...

  • Technician, IT Support

    7 months ago


    Montréal, Canada UAP Inc. Full time

    **Company Description** Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...


  • Montréal, Canada MBI I.T. Services Full time

    We are currently looking for a Deskside Support Technician in This is a full-time opportunity offering 40 hours per week, 8 hours per day with 30 minutes of unpaid break. You will be working mostly M-F, either 8 am-4 pm or 9 am-5 pm. **Duration**: 3 months (possibility of direct hire depending on performance). **Responsibilities**: - General on-site...


  • Montréal, Canada Alteo Full time

    Alteo is looking for a Level 1 User Support Technician for a contract based in Montreal. ** Hybrid work ** ** Duration of the contract: 6+ month ** The Level 1 User Support Technician is responsible for supporting the IT team in performing tasks and providing technical support to users. Its role is to ensure the installation, configuration, maintenance and...

  • Analyst IT Support

    7 months ago


    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    **Company Description** Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...

  • Analyst IT Support

    3 days ago


    Montréal, Canada Reitmans (Canada) LtéeLtd Full time

    Company Description **Who we are**: At Reitmans (Canada) Limited (RCL), every moment of every day revolves around our customers and our love of fashion. We believe fashion empowers our customers to put their best foot forward when it matters the most. From the design table to the stores and our digital channels, we are always finding new ways to create...