Assistant Client Care Manager

4 months ago

Ottawa, Canada Larga Baffin Full time

**Position Overview**

**_ The Assistant Manager, under the direction of the Client Care Manager, will primarily be responsible for supporting the Client Care Manager with daily administrative and employee staffing tasks. The Assistant Manager works closely with Client Care Manager to develop operating budgets, recruit new staff members, provide excellent customer service, and resolve customer complaints when necessary. The Assistant Manager will lead and oversee the overall success of the Client Care team. You will work to ensure strategies, initiatives and specific individual goals are executed/delivered in support of the Client Care Teams’ objectives._**

**Key Responsibilities**:

- Passionate about leading and driving a client focused culture throughout your team to deepen client relationships
- Coach your team to success both on an individual basis as well as for Larga Baffin
- Results driven and highly engaged when dealing with clients and staff.
- Assisting the Manager in creating and regularly monitoring the operational budget
- Coaching, mentoring and motivating team members to help deliver exceptional customer service
- Acting as a liaison and partner between customers and the leadership teams
- Staying up to date with detailed knowledge on new and existing protocols and practices for Client Care
- Working with the leadership team to develop strategies and programs
- Able to handle various leadership tasks such as setting clear performance objectives and conducting performance reviews
- Create staff schedules and resolve employee conflicts
- Support the Manager with internal and external communications
- Able to manage relationships with clients on behalf of management
- Ensure all appropriate workplace regulations and legislation regarding health and safety, accommodation standards, and company policies and procedures are adhered to at all times
- Ensure the effectiveness of employees through strategic hiring, assignment of duties, discipline, and dismissal
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Provide employee training, ensuring that all applicable compliance requirements are met
- Ensure the highest standards of personal hygiene and dress is enforced amongst all employees
- Ensure all guests are greeted and welcomed in a friendly manner and their questions are answered as required
- Attend to customer complaints in a professional manner when they are escalated to the management level

**Minimum Job Requirements**:

- Degree or an advanced degree in hospitality or a field related to the industry
- 2 to 3 years’ experience in a leadership position in which they are confident in leading and motivating a team
- Strong formal and informal leadership skills
- Sound analytical thinking, planning, prioritization, and execution skills
- Experience with coaching and employee development
- Demonstrated time management skills
- Ability to identify measures of performance and actions needed to improve or correct performance
- Quick thinking skills to use the best judgement in a fast-paced environment
- Independence to work alone without extensive direction
- Teamwork skills to collaborate and lead the client care team
- Strong interpersonal skills to create relationships with both clients and the team
- Strong written and verbal communication skills
- Ability to maneuver around the client care service area and keep these areas organized
- Naturally motivated and driven to achieve goals
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to remain calm and poised in urgent situations
- Beneficiary Status with the ability to speak Inuktitut preferred

**Work Conditions**:

- Flexible hours, including nights, weekends, and holidays
- Interaction with employees, management, and the public at large
- Operation of desktop computer and peripherals

**_

**_
Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for relocation costs._**

**_ Larga Baffin requires all employees to be fully vaccinated against COVID 19 proof of vaccine is a mandatory condition of hire_

  • Assistant Client Care Manager

    4 months ago

    Ottawa, Canada Larga Baffin Full time

    **Position Overview** **_ The Assistant Manager, under the direction of the Client Care Manager, will primarily be responsible for supporting the Client Care Manager with daily administrative and employee staffing tasks. The Assistant Manager works closely with Client Care Manager to develop operating budgets, recruit new staff members, provide excellent...

  • Client Transportation Assistant

    1 month ago

    Ottawa, Canada Spectrum Health Care Full time

    We are currently seeking casual Client Transportation Assistants at $18/hour plus $0.70/km.At Spectrum Health Care, our goal is to redefine home care for clients and families by providing essential products and services whenever needed, delivered by the most qualified and compassionate professionals.Our staff is the foundation of our organization. By...

  • Client Care Manager

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    **Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Manager!** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line...

  • Client Care Coordinator

    4 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Team Lead

    3 months ago

    Ottawa, Canada Treatwell Pet Care Full time

    Treatwell Pet Care and the Mobile Veterinary Services of Ottawa are looking to add a key team member to our very unique veterinary practice. **We provide high-quality in-home veterinary care while leveraging digital communication technology to get pets and pet-parents the care they need**: We are looking to hire someone with excellent people skills and...

  • Client Care Assistant

    1 month ago

    Ottawa, Ontario, Canada Monireh Riahi Full time

    Position OverviewAs a Client Care Assistant at Monireh Riahi, you will play a vital role in enhancing the quality of life for our clients through dedicated personal support.QualificationsEducation: Completion of secondary school is required.Experience: A minimum of 1 year and up to 2 years of relevant experience is preferred.Work EnvironmentThe work setting...

  • Personal Care Assistant

    15 hours ago

    Ottawa, Ontario, Canada Assurance Home Care Inc. Full time

    Job Title: Personal Care AttendantWe are seeking a compassionate and dedicated Personal Care Attendant to join our team at Assurance Home Care Inc.Job Summary:The Personal Care Attendant will provide high-quality care and support to our clients in their homes, promoting their independence and well-being. This is a rewarding opportunity for individuals who...

  • Personal Care Assistant

    10 hours ago

    Ottawa, Ontario, Canada Assurance Home Care Inc. Full time

    Job Title: Personal Care AttendantWe are seeking a compassionate and dedicated Personal Care Attendant to join our team at Assurance Home Care Inc.Job Summary:The Personal Care Attendant will provide high-quality care and support to our clients in their homes, promoting their independence and well-being. This is a rewarding opportunity for individuals who...

  • Veterinary Assistant

    2 weeks ago

    Ottawa, Ontario, Canada VCA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team at VCA Canada. As a key member of our client care team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our clients and their pets.Key Responsibilities:Assist veterinary staff with various tasks and...

  • Veterinary Assistant

    2 weeks ago

    Ottawa, Ontario, Canada VCA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterinary Assistant to join our team at VCA Canada. As a key member of our client care team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our clients and their pets.Key Responsibilities:Assist veterinary staff with various tasks and...

  • Client Care Supervisor

    4 months ago

    Ottawa, Canada Larga Baffin Full time

    **_Larga Baffin has an exciting opportunity for a Full-Time Supervisor of Client Care!_** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line workers...

  • Part-time Client Care Coordinator

    4 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Supervisor, Client Care

    4 months ago

    Ottawa, Canada Larga Baffin Full time

    **Position Overview** Reporting to the Manager of Client Care, the Client Care Supervisor will assist the department with it’s Front Desk and Referrals operations. Duties include, but are not limited to, ensuring effective delivery of Larga’s client service standards, assisting with the implementation of policies and procedures, training, supporting and...

  • Client Care Supervisor

    3 months ago

    Ottawa, Canada Larga Baffin Full time

    Salary: **Position Overview** Reporting to the Manager of Client Care, the Client Care Supervisor will assist the department with it's Front Desk and Referrals operations. Duties include, but are not limited to, ensuring effective delivery of Larga's client service standards, assisting with the implementation of policies and procedures, training, supporting...

  • Home Care Assistant

    2 weeks ago

    Ottawa, Ontario, Canada ComForCare Home Care - Ottawa Champlain Full time

    About ComForCare Home Care - Ottawa ChamplainWe are a leading provider of home care services in Ottawa, committed to delivering high-quality care to our clients. Our team is dedicated to creating a supportive and inclusive work environment that fosters growth and development.Job SummaryWe are seeking a compassionate and reliable Personal Support Worker (PSW)...

  • Home Care Assistant

    2 weeks ago

    Ottawa, Ontario, Canada ComForCare Home Care - Ottawa Champlain Full time

    About ComForCare Home Care - Ottawa ChamplainWe are a leading provider of home care services in Ottawa, committed to delivering high-quality care to our clients. Our team is dedicated to creating a supportive and inclusive work environment that fosters growth and development.Job SummaryWe are seeking a compassionate and reliable Personal Support Worker (PSW)...

  • Veterinary Assistant

    1 week ago

    Ottawa, Ontario, Canada VCA Full time

    Key ResponsibilitiesAs a Veterinary Assistant and Client Care Specialist, you will be responsible for ensuring the efficient and effective daily operation of the hospital. Your primary responsibility is to create a warm and welcoming environment for our clients and their pets.Key Attributes and ResponsibilitiesAssist veterinary staff with various tasks and...

  • Veterinary Assistant

    1 week ago

    Ottawa, Ontario, Canada VCA Full time

    Key ResponsibilitiesAs a Veterinary Assistant and Client Care Specialist, you will be responsible for ensuring the efficient and effective daily operation of the hospital. Your primary responsibility is to create a warm and welcoming environment for our clients and their pets.Key Attributes and ResponsibilitiesAssist veterinary staff with various tasks and...

  • Veterinary Assistant

    7 days ago

    Ottawa, Ontario, Canada VCA Full time

    Key ResponsibilitiesAs a Veterinary Assistant and Client Care Specialist, you will be responsible for ensuring the efficient and effective daily operation of the hospital. Your primary responsibility is to create a warm and welcoming environment for our patients and their owners.Key AttributesAssist veterinary staff with various tasks and treatmentsCreate a...

  • Veterinary Assistant

    7 days ago

    Ottawa, Ontario, Canada VCA Full time

    Key ResponsibilitiesAs a Veterinary Assistant and Client Care Specialist, you will be responsible for ensuring the efficient and effective daily operation of the hospital. Your primary responsibility is to create a warm and welcoming environment for our patients and their owners.Key AttributesAssist veterinary staff with various tasks and treatmentsCreate a...