Lead Cloud Support Specialist

4 weeks ago

Waterloo, Canada Open Text Corporation Full time

**Lead Cloud Support Specialist**:

- Req id: 32425- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The opportunity**:
You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers. You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and customer satisfaction is achieved.

**You are great at**:

- Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
- Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
- Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

**What it takes**:

- Experience with Content Suite or SuccessFactors an asset
- Experience delivering service within an ITIL based service delivery model.
- Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
- Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL).
- Programming/scripting is helpful, (e.g. SQL,.sh/.bat, Java, JavaScript).
- Familiarity with Docker, Kubernetes, and Helm an asset
- Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
- Proven experience working in a fluid environment that is ever growing and changing
- Positive attitude, patience, dedication, and commitment
- Proficiency in French language
- After hours and on-call availability required
- University/College degree within a related discipline or equivalent work experience

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

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