Category Manager, Reading

6 months ago


Toronto, Canada Indigo Books & Music Full time

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
WHAT YOU’LL DO:
As the Category Manager, Reading, you will ensure that Indigo is the first choice of readers in Canada. This role will drive profitability through strategies that inspire consumers, curate book assortment, while reflecting a deep understanding of the customer’s evolving interests and needs.
- Develop, socialize and implement a category strategy, creating and enhancing customer experiences while ensuring achievement of financial goals
- Proactively identify and anticipate customer expectations and needs
- Lead team in identifying key sales opportunities and trends within portfolio to rapidly evolve the business to meet customer interests; leverage insights to inform future reading and experience strategies
- Management of vendor relationships and negotiations in pursuit of Key Performance Metrics
- Actively source books that augment the customer experience and inspire customers to purchase
- Collaborate with suppliers and Indigo Press to meet customer interests where traditional publishing lags
- Strategize and execute collaboratively with Print Experience Pod to ensure alignment between reading and experience strategies
- Advocate for the customer by placing them at the forefront of all design and decision-making processes
- Support end to end process redesign by helping remove unnecessary work and focus on work that aligns with the strategy and adds value
- Collaborate with Planning Manager and Inventory Analyst to develop financial plans and inventory solutions that meet customer needs in pursuit of financial and strategic goals
- Partner with the Print Experience Team to develop visual merchandising standards that evolve customer experience
- Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them
- Advocate for your strategy across the organization and deepen the businesses’ understanding of book customers
- Foster trust and understanding within the organization
- Nurture and improve relationships with vendors and the broader book industry in Canada
- Give authentic feedback on performance and potential
- Bring out the best in others, empowering and constructively stretching colleagues
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impact of their efforts and proactively engage other functions to get input
- Encourage others to share freely their point of view and be open to feedback
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion, and influence change throughout Print and the organization

**Qualifications**:
WHO YOU ARE:

- University degree, in business or related field
- 5-8 years of experience in buying and category management of specialty, book retail or publishing industry
- Proven and demonstrated leadership experience
- Customer-centric approach
- Communicates a compelling and inspiring vision and sense of core purpose
- Ability to establish professional and productive relationships based on trust and integrity
- Ability to learn and adapt in a constantly changing environment
- Comfortable handling risk and uncertainty
- Creative approach to problem solving and innovation
- Ability to understand problems and recommend solutions
- Results driven
- Ability to lead and develop team members
- Strong desire to learn and grow within the organization, with an understanding that development is an employee’s own responsibility

LI-Hybrid
Hybrid remote/in-office

Additional Information

**WELCOME HOME



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