Concierge

5 months ago

Edmonton, Canada FirstService Residential, Alberta Full time

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's leading property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Posting for: New Cambridge Lofts, Edmonton Alberta

**Responsibilities**:
The Concierge will be responsible to identify and clarify residents’ needs and desires to provide excellent customer service. Reporting to the Community Manager the Concierge is the “face” of the building and greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents.

**Duties & Responsibilities**:

- Welcome and acknowledge all residents, contractors, and guests according to established standards.
- Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
- Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
- Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
- Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
- Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
- Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
- Ensure uniform and personal appearance are crisp, clean, and professional.
- General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
- Monitor amenity space for service, safety, and well-being of residents.
- Responsible for access controls for contractors.
- Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
- Orders office supplies and maintains inventory.
- Complying with company procedures and safety policies.
- Perform other reasonable job duties as requested by Supervisors.

**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Qualifications & Skill Requirements**:

- At least 2-years customer service experience required.
- Prior experience as a concierge in a hotel environment considered an asset.
- Driven and aspiring to always create a positive environment for all guests.
- Exceptional interpersonal skills
- Interest in meeting new people, building connections and building experiences.
- Clear communication both verbal and written
- Able to work flexible hours, availability for evenings and weekends required.
- Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook
- Professional attitude and appearance
- Ability to work as a team, be creative, and think outside of the box
- Specialized training or course work in security methods; including direct and video monitored observations, non-violent critical intervention, negotiation, and de-escalation;
- Experience with modern building systems; including but not limited to, fire suppression and alarms, elevators, HVAC, emergency generators and water systems.

**Tools & Equipment Used**
- Computer
- General Office Equipment

**Physical Requirements / Working Environment**

The physical demands described here are representative of those that must be met by an associate to successfully p

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