Patient Concierge

Pacific Centre for Reproductive Medicine (PCRM) is hiring a full-time Patient Concierge for our Edmonton office. This role will be scheduled 40 hours per week on weekdays and weekends, with scheduled shift start times between 6 and 8 AM.

The Patient Concierge performs a wide variety of administrative tasks and provides both in-person and phone/electronic assistance with patients. The Patient Concierge acts with the utmost professionalism, courtesy, and respect in all interactions, and is responsible for maintaining a peaceful, calm environment in the patient waiting areas. The Patient Concierge reports to the Reception Supervisor/Operations Assistant and functions as a part of a multi-disciplinary team providing organized and efficient service to the patients.

**Primary Responsibilities**:

- Receives patients to the clinic.
- Process patients, including entering patient visit in EMR, ensuring demographic, financial (any direct patient billing), and clinical data has been correctly entered into the electronic medical record (EMR).
- Maintenance of a clinic database.
- Directs callers to appropriate services as necessary.
- Addresses general inquiries concerning programs within the clinic.
- Process payments made to clinic. Responsible for intake, processing and closing out of daily cash in collaboration.
- Create and cancel patient appointments as required for related duties.
- Collects, organizes, and distributes mail.
- Handles routine medical office duties including filing, mail handling and sorting, fax, and computer.
- Completes scheduled pickups/deliveries (patient classification sheets, pharmacy sheets, clinic meds, specimens to CLS, mailroom, payroll etc.)
- Maintains building security system on Sundays and holidays.
- Acts as Fire Marshall for the clinic attending fire safety meetings and keeping informed of current policies and procedures.
- The maintenance and daily operation of a busy clinic, maintaining and updating correct patient information on computer system.
- Notify patients of appointment times on weekends.
- Reconciliation of daily Payment Summaries as indicated on EMR.
- Performs other related duties as required.

**Educational Requirements**
- Minimum one (1) year of administration or similar experience, preferably in a healthcare setting.
- Completion of Medical Office Assistant Certification an asset.

**Preferred Skills**
- Must be able to function independently as well as collaboratively with other clinical teams.
- Must possess the interpersonal skills needed to communicate effectively with patients, staff, and medical personnel. Excellent communication skills, both written and verbal, particularly around complex issues.
- Ability to effectively respond to questions, and professionally interact with physicians, managers, employees, patients, families, vendors, and any other customer.
- Ability to use telephone, keyboard, computer and office equipment and software programs (EMR).
- Ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors.
- Ability to interpret various instructions in differing forms and deal with abstract and concrete variables.

**WHAT’S IN IT FOR YOU**:
Your matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:

- Competitive compensation
- Fertility benefits
- Extended benefits with a Health Spending Account
- Retirement matching
- Four weeks' vacation
- 10 Personal Care days
- Team events
- First class work facilities
- Personal & professional development