Experienced Cannabis Concierge

2 weeks ago

Edmonton, Canada Spiritleaf Gateway Full time

**Experienced** Cannabis Concierge

(We are looking for someone who has worked in an Alberta Cannabis store, has relevant industry knowledge of the brands and strains, and understands how a shop runs day to day)

**Are you an outstanding customer service pro who thrives on giving a great guest experience?**

**Are you confident discussing Cannabis with both the novice and experienced consumer?**

**Are you looking to grow within one of Canada's #1 Retail Cannabis companies with an amazing team culture?**

**Look no further...**

It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears and feels about Cannabis.

Spiritleaf - Sherwood Park is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

The Responsibilities

CUSTOMER CONNECTION
- Supports environment of genuine customer connection
- Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience
- Demonstrates extraordinary service
- Takes ownership of individual awareness of product knowledge

PRODUCT KNOWLEDGE
- Is knowledgeable of trends and supports brand messaging
- Gains understanding of how merchant skills impact business and the customer experience

TEAMWORK MAKES THE DREAM WORK
- Supports new hires through mentorship
- Is self-aware and focused on self-development
- Collaborates with the team during morning and closing meeting

LEADERSHIP
- Possesses strong written and verbal communication skills, strong assessment, and decision-making skills
- Provides insight to Spiritleaf Manager in relationship to the customer experience
- Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

**- A strong passion for cannabis and guest experience.**
- **Proficient understanding of cannabinoids, terpenes, effects, and consumption methods.**

**- You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Alberta’s SellSafe) and be able to provide a copy of the certificate**
- At least 1 years’ experience in a retail environment
- Proven success in offering an exceptional customer experience
- A desire to have fun, laugh and support the customer and team member journey along the way
- You must be at least the minimum required legal age in your province, and be able to pass a police background check

**Job Type**: Part-time

**Salary**: From $17.00 per hour

Expected hours: 18 - 30 per week

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Please describe your passion for cannabis and why you think you would be a great addition to the team?
- What is your favorite legal cannabis product right now?

**Experience**:

- retail cannabis: 1 year (preferred)

Licence/Certification:

- QCW & Sellsafe (required)

Work Location: In person

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