Lead Tour Concierge
2 weeks ago
We are seeking a highly organized and detail-oriented Lead Tour Concierge to join our team at FLYRO. As a key member of our operations team, you will be responsible for ensuring seamless tour experiences for our clients.
Responsibilities:- Confirm transportation and accommodation reservations in advance to ensure smooth logistics
- Collect administration or entrance fees from clients as required
- Coordinate recreation activities to meet client expectations
- Resolve any itinerary or other problems that may arise during tours
- Assist clients with check-in procedures for accommodations and/or transportation
- Coordinate activities with local tour guides or leaders of performance groups
- Provide valuable information on tipping customs, currency exchange rates, metric conversion, and other essential details
- Sell souvenirs to clients as an additional revenue stream
- Support clients/guests with special needs
- Conduct guided tours of museums, gallery exhibitions, and historical, heritage, and other sites, answering inquiries and providing information
- Work under pressure to meet deadlines and client expectations
- Perform repetitive tasks such as processing payments and handling client queries
- Demonstrate attention to detail when managing client information and tour schedules
- Stand for extended periods and walk to facilitate client movements
We require candidates with 7 months to less than 1 year of experience in a similar role. This experience should have equipped you with the necessary skills and knowledge to provide exceptional customer service and manage tour logistics effectively.
Company Overview:FLYRO is a leading tour operator committed to delivering unforgettable experiences for our clients. We pride ourselves on our high-quality services, attentive staff, and dedication to excellence.
Salary:The estimated salary for this position is $45,000 - $55,000 per annum, depending on location and experience. This figure reflects the level of responsibility, skills required, and industry standards for similar roles.
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Tour Guide Specialist
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Tour Coordinator Specialist
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Travel Industry Ambassador
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Edmonton, Alberta, Canada Mann International Travel & Tours & Insurance & Mortgage Group Ltd. Full timeAbout UsMann International Travel & Tours & Insurance & Mortgage Group Ltd. is a leading player in the industry, dedicated to providing exceptional services to its clients.
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Lead Operations Manager, Travel Department
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Senior Operations Manager
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Travel Coordinator
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