Content Consultant

6 months ago

Toronto, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the **Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
We are looking for an experienced Content Consultant to partner with our presales and CX teams to advise Docebo’s prospects and customers on their learning content strategy

In this role, you will be responsible for co-conducting discovery calls to understand the client’s maturity level, the format and type of off-the-shelf content they are looking for, and their goals as an organisation. Based on this gathered data, you’ll help them plan their content strategy, discuss best practices, and to demonstrate Docebo's content hub. You will become Docebo’s resident expert on learning content and the industry that surrounds it.

As a Content Consultant, you will report to the Director of Solutions Consulting. You will jump between partnering with Account Executives and Solutions Consultants in pre sales to helping our Account Managers and current customers achieve their learning and development goals.

**Responsibilities**:

- Conduct discovery calls with potential clients to understand their learning and development needs, their organisational goals, and their level of maturity when it comes to LMS and eLearning technology.
- Identify the nature of off-the-shelf content that potential clients are looking for and provide expert advice on the best content pieces for their specific use case.
- Demonstrate Docebo’s Content Marketplace and showcase its capabilities to potential clients.
- Work closely with the sales team to develop customised proposals that include recommendations for content pieces that will help potential clients achieve their learning and development goals.
- Act as a trusted advisor to potential clients, providing expert advice and guidance on their content strategy and how they can best leverage Docebo's content marketplace to achieve their objectives.

**Requirements**:

- Previous experience in consulting/solution selling/customer success/Implementation, with a proven track record of helping organizations achieve their goals
- Must have a professional background in the E-learning industry
- Familiarity with content creation tools such as Lectora, Articulate, Camtasia, or Captivate is preferred
- Strong knowledge of eLearning content styles and providers.
- Excellent communication and presentation skills, with the ability to communicate complex ideas in a clear and concise manner.
- Strong analytical and problem-solving skills

**If this role requires access to FedRAMP systems (which would be stated above), the following requirements apply**:

- Experience within Technology Risk Management, Compliance, and Information Security
- Experience with compliance frameworks and federal security standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF
- Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services
- Experience performing FedRAMP assessments, authorization, and continuous monitoring (ConMon) of cloud service offerings

**Benefits & Perks** \uD83D\uDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model \uD83C\uDFE2**

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

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