Digital Solutions Analyst

2 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 53798
Ministry: Seniors, Community and Social Services
Location: Calgary and Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: February 29, 2024
Classification: Program Services 3

**Salary**: $2,626.89 to 3,448.73 bi-weekly ($68,562 - $90,012/year)

Seniors, Community and Social Services (SCSS) provides supports for seniors, families and communities, and helps Albertans access disability services, financial supports, services for the homeless, and other social-based programs.

The SCSS Modernization Office is responsible for the modernization and digital re-engineering of CSS programs to deliver simpler, faster and more cost-effective services that better meet the needs of Albertans, staff, service delivery partners and others. The office is an integral part of the SCSS Digital Transformation to enable the SCSS Digital Road map and vision "SCSS will provide simple, modern and accessible digital services that empower Albertans to achieve their goals."

**Role Responsibilities**:
Key responsibilities of the Digital Solutions Analyst:

- Profile current operational processes and procedures.
- Identify and document key business drivers, strategies and requirements that affect service delivery.
- Support the design of future state processes.
- Provide analytical and business support to projects in the form of research, statistical and financial analysis.
- Review existing policies and direction to ensure they are consistent with the intended direction of projects.
- Coordinate the development and implementation of communications plans for projects.
- Develop training strategies, plans and materials
- Design, develop and deliver quality presentations to multiple user groups and audiences
- Facilitate change management activities to ready users for the new business processes and tools.

The position works within a complex environment including the Modernization Office branch within the Strategic Services division, the Employment and the Financial Services division, the Disability Services division, the Preventive Community Services division, Office of Public Guardian and Trustee and Service Alberta and must build effective relationships to be successful in delivering new digital services that meet user and business area needs.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- Agility: Identifies and manages required change and the associated risks.
- Drive for Results: Takes and delegates responsibility for outcomes.
- Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.
- Creative Problem Solving: Engages the community and resources at hand to address issues.

**Qualifications**:
Requirements: A University degree in business administration, public administration, information technology or related area of study, with a minimum of 2 years progressively related experience in the following areas:

- Training and experience in business process and requirements methodologies.
- Leading and facilitating workshops.
- Demonstrated knowledge in systems thinking and design.
- Change Management knowledge and experience.

Equivalency: Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of experience; OR
- 1 year of experience for 1 year of education.

Assets
- Track record in agile methodology within a digital team environment.
- Demonstrated competencies in participating in project teams including business areas and technical resource.
- Strong analytical skills, data interpretation and problem-solving skills
- Knowledge of government strategic goals and policy directions, particularly as they relate to SCSS mandated business plans, priorities, organization, and decision-making structures of lead, partner, and support ministries.
- Depth and breadth of knowledge of SCSS programs, services, service delivery mechanisms and Information Technology systems.
- Strong understanding of the behaviors and preferences of individuals accessing SCSS programs and services, including barriers to access.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

**Notes**:
Hours of work: Monday - Friday, 8:15 am -4:30 pm (36.25/week)
- This is a Hybrid position and can be located in Calgary or Edmonton, AB
- This is a permanent position
- This competition may also be used to fill future vacancies at the same and/or lower classification

In your resume, please include dates (including months and years) associated with all education and wo

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