Digital Solutions Analyst

1 month ago


Edmonton, Canada Government of Alberta Full time

Role Responsibilities

Reporting to the Manager, Digital Solutions, the Digital Solutions Analyst is a key resource in the mandate of the SCSS Modernization Office with operational responsibility for implementing the digital services. The analyst works day to day with the Digital Product Owner and product team focusing on developing a digital service to meet the specific business and user needs e.g. an online application for a program.

Key responsibilities of the Digital Solutions Analyst:  

Profile current operational processes and procedures.  Identify and document key business drivers, strategies and requirements that affect service delivery.  Support the design of future state processes.  Provide analytical and business support to projects in the form of research, statistical and financial analysis.  Review existing policies and direction to ensure they are consistent with the intended direction of projects.  Coordinate the development and implementation of communications plans for projects.  Develop training strategies, plans and materials  Design, develop and deliver quality presentations to multiple user groups and audiences  Facilitate change management activities to ready users for the new business processes and tools.


The position works within a complex environment including the Modernization Office branch within the Strategic Services division, the Employment and the Financial Services division, the Disability Services division, the Preventive Community Services division, Office of Public Guardian and Trustee and Service Alberta and must build effective relationships to be successful in delivering new digital services that meet user and business area needs.

Qualifications

Requirements: 

A University degree in business administration, public administration, information technology or related area of study, with a minimum of 2 years progressively related experience in the following areas: 

Training and experience in business process and requirements methodologies.  Leading and facilitating workshops.  Demonstrated knowledge in systems thinking and design.  Change Management knowledge and experience. 

Equivalency: Directly related education or experience considered on the basis of: 

1 year of education for 1 year of experience; OR 1 year of experience for 1 year of education. 

Assets 

Track record in agile methodology within a digital team environment.  Demonstrated competencies in participating in project teams including business areas and technical resource.  Strong analytical skills, data interpretation and problem-solving skills  Knowledge of government strategic goals and policy directions, particularly as they relate to SCSS mandated business plans, priorities, organization, and decision-making structures of lead, partner, and support ministries.  Depth and breadth of knowledge of SCSS programs, services, service delivery mechanisms and Information Technology systems.  Strong understanding of the behaviours and preferences of individuals accessing SCSS programs and services, including barriers to access. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to .



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