Patient Services Associate

7 months ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Responsibilities**
- Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports[daily, weekly, monthlyetc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well).
- Ensuring complete and high-quality data entry into our database systems
- Executing other ad-hoc administrative duties, as they are assigned
- Resolving routine questions and problems
- Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient manner.
- Following standard procedures to accomplish assigned tasks
- Perform patient registration activities, according to program protocols and applicable departmental policies and procedures.
- Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
- Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
- Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
- Participate in reimbursement or other program related research activities, as assigned by Departmental Supervisor and/or Team Lead
- Receive, record and report Adverse Events, as per program working instructions
- Participate and assist in departmental continuous improvement activities related to process, quality, trainingetc.
- Participate in execution and documentation of test plans.
- Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.
- Maintain program data accuracy through review of program documentation for completeness and consistency.

**Competencies**
- High School Diploma or Equivalent.
- University or College degree in Life Sciences, Communication or related field not required but is considered an asset.
- Proficiency in computer software technology (e.g. Microsoft Office, Salesforce or other CRMs)
- Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset.

**Experience**
- 0-1 years of experience. May have vocational qualification.
- Experience in customer service. Bonus if experience is within health care.

**Required Skills**:

- Bilingualism is an asset

McKesson touche la vie des patients en œuvrant dans pratiquement tous les aspects des soins de santé dans le but d’améliorer la santé en général. Chaque jour, McKesson Canada a une incidence sur la vie de 12 millions de Canadiens. L’entreprise propose plus de 35 000 produits dans 12 centres de distribution et assure la distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de soins de longue durée, cliniques et établissements partout au Canada. Toutefois, McKesson Canada est beaucoup plus qu’une entreprise de distribution. Elle a automatisé 2 500 pharmacies de détail et distribue chaque année plus de 100 millions de doses de médicaments grâce à ses solutions d’automation.

Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et à la sécurité des soins de santé au profit de tous. Chez McKesson Canada, vous nous aiderez à accomplir notre mission : améliorer la vie des gens et faire progresser les soins de santé. Travailler ici représente une occasion d’édifier une industrie qui est vitale pour nous tous.

**Responsabilités**:

- Fournir un soutien administratif transversal à tous les domaines des programmes PSP (y compris le traitement des données de sécurité, les réalisations/examens, les communications internes/externes, le soutien du personnel sur le terrain, les rapports [quotidiens, hebdomadaires, mensuels, etc.], le nettoyage des données, les réunions, la maintenance du système de classement et les tâches générales de bureau/administratives également).
- Assurer une saisie de données complète et de haute qualité dans nos systèmes de base de données

  • Patient Services Specialist

    7 months ago

    Mississauga, Canada FYidoctors Full time

    **FYidoctors** is seeking a **Full Time **Patient Services Specialist on a Permanent basis at our practice in **Port Credit.** The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 30-40 hours per week, Mondays through...

  • Associate Director, Patient Support Services

    4 weeks ago

    Mississauga, Canada Gilead Sciences Full time

    At Gilead Sciences Canada Inc. we take pride in being recognized as one of Greater Toronto’s Top Employer 2024. Click here to find out why Gilead Sciences Canada is a top employer! Chez Gilead Sciences Canada Inc., nous sommes fiers d’être reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024. Cliquez ici pour en savoir plus sur...

  • Patient Services Associate

    4 months ago

    Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Patient Services Associate

    4 months ago

    Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Associate Program Manager Patient Services

    17 hours ago

    Mississauga, Canada McKesson Canada Full time

    Section A - Specific Responsibilities Duties and responsibilities generally include but are not limited to: - Participate and council the program manager, management team and pharma manufacturers in the program development and optimization. - Rapidly and proactively identify program issues; promptly recommend solutions based on customer feedback, own...

  • Patient Safety Associate

    1 month ago

    Mississauga, Canada Novo Nordisk Full time

    Patient Safety Associate **Category**:Reg Affairs & Safety Pharmacovigilance**Location**:Mississauga, Ontario, CA - Are you passionate about making a difference in the healthcare industry? Do you thrive in a dynamic and fast-paced environment? Novo Nordisk is seeking dedicated and talented individuals to join our team. If you have a strong commitment to...

  • Bilingual Patient Services Associate

    7 months ago

    Mississauga, Canada McKesson Canada Full time

    McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care...

  • Patient Coordinator

    8 months ago

    Mississauga, Canada Dr David Shier Dentistry Full time

    Dr David Shier is a leading dental practice in Fort Qu'Appelle, Saskatchewan, dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental...

  • Bilingual Patient Services Associate

    7 months ago

    Mississauga, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Patient Safety Associate

    4 weeks ago

    Mississauga, Canada Novo Nordisk Full time

    Patient Safety Associate Category: Reg Affairs & Safety Pharmacovigilance Location: Mississauga, Ontario, CA Are you passionate about making a difference in the healthcare industry? Do you thrive in a dynamic and fast-paced environment? Novo Nordisk is...

  • Early R&i Associate Director Patient Insights

    6 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Patient Care Coordinator

    7 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    4 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    3 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    3 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    2 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Bilingual Patient Safety Associate

    1 month ago

    Mississauga, Canada Novo Nordisk Full time

    Bilingual Patient Safety Associate **Category**:Reg Affairs & Safety Pharmacovigilance**Location**:Mississauga, Ontario, CA - Are you passionate about making a difference in the healthcare industry? Do you thrive in a dynamic and fast-paced environment? Novo Nordisk is seeking dedicated and talented individuals to join our team. If you have a strong...

  • Pyschologist/psychological Associate

    6 months ago

    Mississauga, Canada HEARTLAND PROFESSIONAL SERVICES Full time

    Heartland Professional Services is a reputed service provider in the area of psychology and psychiatry located in Mississauga, Ontario. We are committed to providing compassionate and professional assessment and counselling services to individuals and legal firms. **LOCATION** Mississauga, Ontario, Canada / Virtual **TITLE** Psychologist / Psychological...

  • Product Manager, Patient Services

    7 months ago

    Mississauga, Canada Amgen Full time

    **HOW MIGHT YOU DEFY IMAGINATION?** You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s...

  • Patient Care Coordinator

    2 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...