Product Manager, Patient Services

5 months ago

Mississauga, Canada Amgen Full time

**HOW MIGHT YOU DEFY IMAGINATION?**

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Product Manager, Patient Services

**Live**:
**What you will do**

Let’s do this. Let’s change the world. In this vital role you will engage in scientific exchange with healthcare professionals to communicate and advance the scientific platform, as aligned with product goals.

Amgen has an exciting opportunity for an experienced, energetic & patient-focused Manager to join our Patient Services team and deliver operational excellence of our national patient access and support services.

**Key accountabilities**:
Product Manager (Victory Program):

- Provide strong leadership, direction to develop and implement the strategic and operational direction of the PSP program support services for the portfolio of Oncology products supported by Amgen’s Victory program in collaboration with PSP and Brand Teams.
- Work with PSP Operations Lead to critically assess specific short and long-term strategic opportunities and provide input into PSP functional business plans.
- Manage working relationships between internal cross-functional partners, including Field Sales team and head office marketing/medical partners, and external collaborators including the PSP vendors and key therapeutic centres to ensure that PSP plans are implemented, and objectives achieved.
- Prioritize service initiatives brought forward by cross-functional partners to align with overall PSP objectives and compliance guidelines.
- Hold accountability and responsibility for allocated budget and future financial impact forecasting.
- Monitor and manage program performance using the analytics platform, customer satisfaction and vendor performance and productivity feedback in accordance to vendor Services Agreements. Support the development of Performance dashboards and KPI reports in collaboration with analytics cross-functional team members and vendor partners. Manage communications of program performance in a timely manner.
- Generate key business insights and proactive identification of opportunities for enhancements through regular operational assessments, program activity data reporting and analysis.
- Monitor and maintain a high level of field intelligence and voice of the customer understanding to assess, interpret and incorporate the needs and requests of various partners and evaluate business opportunities associated with changing market and access dynamics.
- Ensure activities are managed within Amgen compliance policy and procedures including Quality, Safety and Med Info.

**Win**:
**What we expect of you**

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

**Basic Qualifications**:
**Bachelor’s degree or Master’s degree**:
**Preferred Qualifications**:

- University degree in Science/Health or business
- 7+ years of pharmaceutical/medical industry experience
- Patient support program management experience
- Canadian reimbursement access knowledge
- Experience in Oncology ideally, or Specialty Care
- Product Management experience with biologics/pharmaceuticals
- Bilingual in English/French
- Demonstrated success and ability to drive influence with partners to align work efforts and achieve results
- Ability to collaborate and work cross-functionally to drive business results in a heavily matrixed, fast-paced environment
- Project management skills and experience managing multiple vendors/agency partners
- Forecasting, budgeting and vendor relationship management experience
- Experience working closely with field sales organizations to ensure field needs are met
- Strong decision-making and results oriented
- Understands regulatory and legal requirements pertaining to pharmaceutical marketing
- Experience with Veeva System
- Organized, detail oriented with strong service-based approach.
- Multi-tasking, re-prioritization, and proactive problem-solving abilities
- Strong analytical, critical thinking, creative problem-solving and communication skills
- Highly proficient with MS Excel, including pivot tables, functions, and macros.

**Thrive**:
**What you can expect of us**

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

**for a career that defies imagination**

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