Associate Director, Patient Support Services

17 hours ago

Mississauga, Canada Gilead Sciences Full time

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For Current Gilead Employees and Contractors:
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

**Job Description**:
**Job Description**:
The Associate Director, Patient Support Services will lead the design, development, and execution of patient support services for Gilead’s HIV franchise, encompassing both treatment and prevention initiatives. In this key leadership role, you will oversee the management of Gilead’s patient support programs, ensuring high-quality service delivery, driving continuous improvement, and harnessing data analytics to inform actionable strategies. You will be instrumental in aligning program objectives with the brand vision, ensuring our services effectively meet the evolving needs of patients and stakeholders. A strong leader among Patient Support Services (PSP) colleagues, you will demonstrate a bias for action, a commitment to excellence, and a deep passion for improving patient outcomes. This position reports to the Director, Patient Support Services and is part of our Canadian Commercial Operations Team, based in Mississauga, Ontario.

Key Responsibilities- Oversee and manage the daily operations of assigned Gilead patient support programs, ensuring the seamless delivery of services while exceeding patient and stakeholder expectations.- Develop and lead program strategies that align with the patient support goals and brand vision, while establishing a comprehensive set of KPIs to measure and ensure the program meets expectations.- Oversee program governance to ensure all regulations and compliance measures are being met and managed appropriately and demonstrate strong vendor and budget management.- Identify, manage, and maximize third party vendor relationships to drive innovation and efficiency in the delivery of patient programs that enhance the patient journey.- Lead continuous improvement initiatives that elevate the customer and patient experience.- Develop operational and collateral materials, recommend changes to program structure or policies, and oversee the implementation of program changes.- Lead internal planning processes, including RFPs for future program launches, ensuring alignment with strategic goals.- Cultivate external relationships with customers or organizations that may play a critical role in the disease area to continue to drive patient centric program innovation.- Provide comprehensive program reporting and analysis to keep internal stakeholders informed of trends, insights, and opportunities.- Work closely with the Finance team to track program expenditures and forecast operational expenses.- Work collaboratively with cross-functional teams to generate insights that drive strategic actions, consistently prioritizing a patient-first approach.- Support the Director of Patient Support Services with department-wide initiatives, contributing to Gilead's PSP strategy to deliver exceptional patient support programs and reinforce its position as an innovative leader.

Knowledge, Experience & Skills:
- 8+ years of related experience in biotech or pharmaceuticals industry required- 5+ years leading in patient support program required- Bachelor of Science or Business/Marketing degree required- Fluency in French preferred- Proven ability to create strategic plans that prioritize a customer
- and patient-centered approach.- Strong oversight and governance of third-party vendors with all aspects of program operations and services- Proven track record of effectively leading complex negotiations and managing co

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