Patient Care Coordinator

2 months ago

Mississauga, Canada Specialty Health Network Inc. Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Position**:Patient Care Coordinator

**Why work at Specialty Health Network?**:
**Basic Function**:
Reporting to the Senior Program Manager, the Care Coordinator’s primary objectives are to respond to inbound inquiries, triaging calls to the appropriate team members, indexing documents, supporting data integrity practices and working collaboratively with the program team and associated services. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.

**Nature and Scope**:
The Patient Care Coordinator are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to the Virtual Care program, obtaining and documenting patient information, triaging calls to appropriate team members and ensuring data integrity to support the overall delivery of the Virtual Care Program. The superior end to end support provided by this team will enhance the patient and pharmacy experience of the Virtual Care Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.

**Principal Accountabilities**
- Makes calls to customers related to program inquires or initiatives.
- Schedule appointments for patients as required.
- Responds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’s
- Triages calls to appropriate team members
- Indexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as needed
- Monitor files and reports for data integrity and action appropriately

Collaborate effectively with Virtual Care Program and with associated service team members to ensure seamless patient journey and experience

Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to program services
- Provide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, and Shoppers Pharmacies requirements are met
- Understands the molecule(s) in full detail
- Act as a patient advocate, assist with determining coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
- Coordinates program services such as SA renewals, patient check-ins ensuring continued access to therapy and program offerings
- Completes and/or reviews Special Authorization (SA) forms prior to submission to payor
- Follow up with Payors to secure and maintain coverage
- Results driven - must meet or exceed establish performance and quality metrics
- Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
- Other responsibilities as required

**Skills and Qualifications**:

- Bilingual (English and French; verbal and written) preferred.
- Minimum 2-year Call Center experience, Healthcare or Insurance Experience an asset.
- Post-secondary education an asset.
- A team player with the desire to provide superior customer care experiences.
- Experience with public (provincial and federal) and private third-party drug reimbursement plans
- Excellent communication skills, verbal and written.
- Strong computer skills in a Windows environment using MS Office (Excel, Word).
- Working experience with Salesforce is an asset.
- Flexible to work rotating shifts, Monday - Friday 8am - 8pm EST.
- Occasional overtime may be required.

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you wil

  • Patient Care Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Patient Care Coordinator Job DescriptionAbout the Role: We are seeking a highly skilled Patient Care Coordinator to join our team at Home and Community Care Support Services. As a Patient Care Coordinator, you will play a vital role in ensuring the delivery of high-quality, patient-centered care to individuals in our community.Key...

  • Patient Care Coordinator

    6 months ago

    Mississauga, Canada 360 Concussion care Full time

    **About Us**: Concussion Care stands at the forefront as a leading multi-disciplinary concussion clinic, specializing in comprehensive concussion rehabilitation services. Our physician-led clinic embraces an interdisciplinary approach to care, dedicated to delivering evidence-based treatments while prioritizing patient coaching and education. As a learning...

  • Patient Care Coordinator

    1 month ago

    Mississauga, Ontario, Canada beBee Professionals Full time $50,000 - $70,000

    We are seeking a dedicated Registered Practical Nurse (RPN) to join our healthcare team at beBee Professionals. As an RPN, you will be responsible for providing quality nursing care to patients in various settings, working collaboratively with healthcare professionals to ensure coordinated care.Key Responsibilities:Assess patients' needs and develop...

  • Patient Care Coordinator

    6 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    3 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    4 weeks ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Coordinator

    6 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Patient Care Assistant

    5 months ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: Are you looking for a career in health care administration? You’re looking in the right place. What will you do? The Patient Care Assistant plays a key role in supporting patients throughout all stages of their healthcare journey. As a Patient Care Assistant, you will triage important information to the Care Coordinator, and offer...

  • Care Coordinator

    6 months ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    6 months ago

    Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...

  • Care Coordinator

    6 months ago

    Mississauga, Canada Home and Community Care Support Services Full time

    Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a **Care Coordinator**, you will assess and determine patient care needs and...

  • Bilingual Patient Care Coordinator

    6 months ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Care Coordinator Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Home and Community Care Support Services Full time

    Unlock a Rewarding Career in Patient-Centred CareWe are seeking an experienced Care Coordinator Specialist to join our team at Home and Community Care Support Services.About the RoleIn this critical position, you will play a lead role in providing connected, accessible patient-centred care. Collaborating with patients, caregivers, and healthcare...

  • Client Care Coordinator

    6 months ago

    Mississauga, Canada First Light Home Care Canada Full time

    **At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.** **When we find these amazing professionals,...

  • Patient Care Aide

    6 months ago

    Mississauga, Canada FL home care franchise Canada inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Deliver messages, reports, requisitions and specimens between departments - Make...

  • Patient Care Aide

    6 months ago

    Mississauga, Canada FL home care franchise Canada inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Deliver messages, reports, requisitions and specimens between departments - Make...

  • Patient Care Aide

    5 months ago

    Mississauga, Canada FL home care franchise Canada inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Deliver messages, reports, requisitions and specimens between departments - Make...

  • Patient Care Aide

    5 months ago

    Mississauga, Canada FL home care franchise Canada inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Supply and empty bed pans - Take patients' blood pressure, temperature and pulse - Serve meal trays and feed patients - Weigh, lift, turn and position patients - Deliver messages, reports, requisitions and specimens between departments - Make beds and...

  • Patient Coordinator

    6 months ago

    Mississauga, Canada GraceMed Full time

    **Patient Partnerships, One Coordinator at a Time: Join Our Team! **GraceMed Mississauga is looking for a **Patient Coordinator** to join our team! **GraceMed** is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare in multiple locations. Our purpose is to help a growing number...

  • Patient Coordinator

    7 months ago

    Mississauga, Canada Dr David Shier Dentistry Full time

    Dr David Shier is a leading dental practice in Fort Qu'Appelle, Saskatchewan, dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental...