Business Development Manager

3 weeks ago

Burlington, Canada Applus+ Full time

Company Bio:
Applus+ is a
**global leader** in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a
**trusted partner** who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities,
**innovative approach, and our motivated team** who are committed to operational excellence.

Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

Together beyond standards.

Position Purpose:
Overall duty of this position is to develop and execute strategic sales and marketing plans for both existing and new business lines across Canada. The Business Development Manager works closely with Regional and Operations Managers to achieve revenue targets and assists with other non-financial metrics such as customer satisfaction (internal and external), accounts receivable, quality, safety and employee development.

Business lines of focus are related to Infrastructure, Road Management, Light Rail Transit, Geotechnical Instrumentation & Monitoring as well as Inspection & Supervision support.

The Business Development Manager identifies the needs of clients, deals with issues proactively and provides solutions, while ensuring superior customer service and professional corporate representation at all times.

Due to the nature of this position there will be some on-call and overtime requirements as well as some extensive business travel.

Duties and Responsibilities:

- Assist in the coordination of all business development activities in all regions across Canada to maximize revenue and profit opportunity, while maintaining high levels of customer satisfaction, company reputation, employee satisfaction, and compliance with regulatory requirements.
- Develop and implement business development strategies and execution plans for assigned business lines or regions.
- Develop and actively maintain relationships with key industry contacts, including current and potential clients, respected industry experts, and current and potential employees.
- Ensure two points of contact are maintained with key clients at all times.
- Conduct research into and analysis of standard business development elements such as competition (services, pricing, failures, etc.), technological developments, market trends, and economic conditions to identify business risks and opportunities.
- Assist in the coordination of the completion of internal PAPs, and external RFIs, RFPs, and bid documents to ensure timely, accurate and high-quality submissions.
- Ensure contract documents are reviewed and approved by necessary company and legal experts prior to execution.
- Assist in maintaining effective communications between business development, support services and operations teams.
- Collaborate with operations and finance teams to develop national and regional pricing strategies.
- Coordinate representation of Applus in external Industry groups, such as code committees and conferences.
- Assist regional and divisional management in developing annual business plans, as well as with budgeting and forecasting activities.
- Interface with global business development representatives to identify cross-regional opportunities and strategies.
- Adherers to organizational policies and procedures, including but not limited to Applus Code of Ethics and Confidentiality Agreements.
- Other duties may be assigned as deemed necessary.

Knowledge and Skills:

- Firmly adheres to the values and ethics of Applus. Exhibits honesty, discretion, confidentiality, and sound judgment.
- Analytical capabilities specific to customer needs assessment and solutions identification.
- Excellent customer service focus with the ability to quickly build strong working relationships with clients, business partners, and other colleagues.
- Ability to effectively track and manage the progress of multiple concurrent and critical tasks/processes/projects.
- Strong ability to identify, analyze and solve problems. Decisive in handling difficult problems. Translates problems into practical solutions.
- Initiative to proactively identify opportunities to enhance current processes and procedures, present ideas and possible solutions and follow-through on execution.
- Industry-leading awareness of new developments in technology and market opportunities.
- Able to maintain an extensive and current network of relevant customer and technical contacts throughout Canada and North America.
- Effective coach and mentor; assists in developing skills and abilities of colleagues and staff.
- Verbal and written communication skills appropriate to interactions with high-level customers and professi

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