Inspector (Contracts & Services)

2 months ago

Waterloo, Canada Region of Waterloo Full time

Inspector (Contracts & Services)

**Job Number**:1697

**Job Type**: Full-Time
**Location**: 925 Erb St W - Administration Building
**Job Category**: Environmental
**Number of Positions**:1
**Department**: Contracts and Customer Service
**Division**: Engineering and Environmental Services
**Hours of Work**: 35 hours per week. Monday - Friday 8:30 AM - 4:30 PM
**Union**: CUPE 1883
**Grade**: CUPE 1883 Grade 010
**Salary Range**: $35.74 - $40.45 per hour**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:
- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

**The Role**
- Monitors contracted waste services for compliance with agreement terms/conditions. Responds to/resolves waste/recycling related customer service inquiries/complaints for the Division. Provides support for the promotion and education of divisional programs. Enforces Regional waste collection and disposal by-laws, in collaboration with Municipal Law Enforcement Officers.

**Duties/Responsibilities**
- Conducts regular patrols/visits/inspections to assigned locations to monitor/inspect Regional contracted services (waste/recyclable collection) per contract terms/conditions. Receives/responds to inquiries/complaints from residents, landlords, and businesses regarding same.
- Records resident issues/complaints, investigations, and performance management issues of collection contracts in database. Documents actions regarding handling of inspection/complaint and resolution, including statements and evidence. Follows up with customers.
- Schedules appointments with residents in response to complaints.
- Explains waste management programs to residents, businesses, and schools; provides resources.
- Inspects multi-residential sites for recycling program implementation.
- Removes waste and recyclables as needed from assigned locations, secures and transports to recycling facility/landfill.
- Delivers blue boxes and garbage cans to residents, as required.
- Assists other divisional staff with promotional/educational events and public tours.
- Provides feedback regarding inspections to supervisor and Waste Management Coordinator/Contract & Services Coordinator, and advises regarding complaints/inquiries; recommends changes for program improvement.
- Performs related duties as assigned.

**Knowledge, Skills, and Abilities**
- Basic knowledge of environmental issues, specifically waste management/reduction programs and techniques, and municipal law enforcement acquired through a 2-year degree/diploma in an Environmental related field or a 2-year college diploma in Law & Security, plus 2 years of related experience.
- Knowledge of the principles and procedures of by-law enforcement.
- Organizational, time management, and problem solving skills to schedule inspections/appointments, coordinate activities while in the field, and summarize collected data.
- Human relations, communication, and presentation skills to explain/clarify program information and guidelines and resolve customer complaints; assist with education and promotional events/presentations; and participate as an effective team member.
- Computer skills with ability to use software such as Microsoft Office, databases, and a document management system.
- Ability to read program materials, related literature, guidelines, memos, and maps. Ability to write memos, letters, record actions, and document evidence.
- A valid "Class G" driver's license (or G2 with 3 years of driving experience) and acceptable driving record are required to operate a Regional vehicle and travel to various work locations on a daily basis.
- Is required to work out of multiple locations (e.g., Waterloo, Cambridge).
- Ability to alter working hours to early morning/evening as required (patrols/visits/inspections). May be requested to work occasional weekends. Ability to support and demonstrate the Region’s values.
The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upo

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