Service Coordinator/dispatcher

2 weeks ago

Ayr, Canada Priority Mechanical Services Ltd. Full time

The Service Coordinator is responsible for developing and overseeing a team of Service Technicians who promptly and professionally address the needs of customers through the performance of onsite maintenance of HVAC & Plumbing systems and equipment. The coordinator shall further be responsible for client satisfaction and retention, budget allocation and inventory control. Other duties relevant to the position will be assigned as necessary.

Core Competencies
- Customer Focus
- Communication
- Energy and Stress Management
- Team Work
- Quality Orientation
- Time Management
- Adaptability / Flexibility
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Staff Management
- Enforcing Laws, Rules and Regulations
- Mathematical Reasoning

Job Duties
- Establish and maintain a productive working environment.
- Help grow the service division and reduce costs with time management.
- Develop new business to increase service volume.
- Oversee and direct the activities of Service Technicians.
- Manage all administrative processes. Invoicing, Warranty Processing, Parts Ordering, Etc.
- Develop processes to ensure timely and accurate follow-up from service calls.
- Coordinate with external vendors to support service requirements.
- Plan and prioritize work for self and staff.
- Ensure compliance with company policy, procedures and applicable regulations.
- Develop and manage budgets.
- Be accountable for service department profitability.
- Manage efficient use of company materials.
- Ensure efficient management of quality and cost control.
- Update and maintain information in Priority Mechanical Services Ltd records systems and department databases.
- Keep current with ongoing changes and new technology and adapt accordingly.
- Perform other duties relevant to the position as required.

**Requirements**:

- A college diploma in administration or a related field is ideal.
- Secondary School Diploma required.
- 3-5 years of Service, scheduling or dispatching experience.
- 2-3 years of HVAC and/or Plumbing environment experience considered an asset.

Work Conditions
- Excellent hearing is required for extensive telephone use.
- Manual dexterity is required to use desktop computers and peripherals.
- Fluctuating workload demand.
- Variable customer pricing.
- Tight deadlines.
- Overtime as required.

Priority Mechanical Services Ltd is committed to providing an accessible workplace for all employees in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations. The company accommodates employees with disabilities in accordance with our Accessible Employment and Accommodations Policy

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (required)

**Experience**:

- Scheduling or Dispatch: 2 years (required)
- HVAC or Plumbing Environment: 1 year (required)

Work Location: In person

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