Dispatcher (Afternoon Shift)
2 weeks ago
Shift: Monday - Friday afternoon
Why People Choose GFL Environmental Inc. and Stay:
Culture that values learning opportunities
Promotes from within, advancement opportunities
Constant support and learning opportunities
Ongoing growth of our business
Support community involvement and volunteering
We don’t just offer you a job, we offer you a career
Key Responsibilities:
• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.]
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.
Knowledge, Skills, Abilities and Competencies:
• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess Trimble – TMW Operations experience but not mandatory, if not possess desire and ability to learn Trimble system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
GFL Benefits:
Medical
Dental
Vision
RRSP Matching
Employee stock purchase option
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