Mobilization Coordinator

3 weeks ago

Remote, Canada Croix Rouge Canadienne Full time

**Titre**: Coordonnateur(-trice), Mobilisation

**Lieu de travail **:En télétravail (Canada)

**Type d’emploi**: Permanent à temps plein

**Fourchette salariale **:$ 28,33 / heure

La Croix-Rouge canadienne (CRC) - une organisation inspirante à but non lucratif, aide les personnes et les communautés au Canada et dans le monde entier en cas de besoin et les soutient dans le renforcement de leur résilience. En tant que l’un des **meilleurs employeurs au Canada en 2024**, nous nous engageons à offrir un environnement de travail accessible, diversifié, inclusif et sans obstacle.

**Tâches et responsabilités**:
**Responsabilité 1 : Repérage des effectifs**
- Générer des listes de personnes dont l’admissibilité a été confirmée et communiquer avec celles dont le profil, la formation et la disponibilité permettront de répondre aux objectifs de planification des effectifs.
- Vérifier la disponibilité de chaque personne, ses préférences en matière de déplacements et tout autre élément pertinent, et saisir les nouveaux renseignements dans les outils de suivi appropriés.
- Transmettre rapidement des renseignements sur l’intervention aux personnes sélectionnées en vue d’un déploiement, et approuver ou refuser le déploiement de ces personnes en fonction de considérations relatives à la santé et à la sécurité, au consentement éclairé, à une situation particulière ou à tout autre aspect de l’intervention.
- Assurer un suivi précis et rigoureux des renseignements et des données en matière de santé, de sécurité et d’établissement de rapports, et ce, en respectant les normes de répartition des appels de Telus 360 et en classant les formulaires de consentements signés, les ententes et autres documents.

**Responsabilité 2 : Administration des déploiements**
- Offrir des services exhaustifs, du début à la fin du déploiement, aux personnes prêtes à être déployées, notamment en établissant les horaires, en tenant à jour les dossiers, en réglant les préparatifs de déplacement et en assurant la communication efficace entre l’équipe de mobilisation, l’équipe des Ressources humaines attitrée aux interventions d’urgence, l’équipe de préparation et la personne déployée.
- Confirmer les plans de transport et les réservations de vols, de trains, d’hôtels et de voitures de location en respectant les processus des fournisseurs de services de transport de la CRC ainsi qu’en s’assurant de l’exactitude des codes et des renseignements personnels.
- Préparer les trousses d’accueil et les remettre aux personnes déployées et à d’autres personnes si nécessaire, y compris aux membres de l’équipe des Ressources humaines attitrée aux interventions d’urgence.
- Coordonner les demandes courantes et urgentes relatives aux préparatifs de déplacement, aux transferts de personnel, aux départs anticipés, aux prolongations et au personnel de relève, et apporter les changements nécessaires aux horaires et aux suivis et en informer les parties concernées.

**Responsabilité 3 : Suivi de données et gestion de dossiers**
- Offrir un service à la clientèle exceptionnel, gage d’une bonne expérience avec l’équipe de la mobilisation.
- Effectuer des rapports quotidiens, ou plus fréquemment, sur les objectifs de planification des effectifs, les priorités, les réalisations ainsi que sur les lacunes et les obstacles.
- Transmettre des mises à jour et prévoir la communication, en temps opportun, des défis liés aux priorités fixées et acheminer l’information au (à la) superviseur(e) à la mobilisation.
- S’assurer que toutes les communications avec le personnel sont consignées et classées selon les processus normalisés, comme les processus de traitement du courrier électronique, les processus téléphoniques de Telus, les dossiers des intervenants(e)s et les suivis pour les employé(e)s et les bénévoles.

**Responsabilité 4 : Travail d’équipe et polyvalence**
- Contribuer aux pratiques de travail pour que les membres de l’équipe gardent en vue leurs objectifs, offrent un excellent service à la clientèle et s’épanouissent dans l’exercice de leurs fonctions.
- S’impliquer activement dans l’équipe virtuelle et s’engager à communiquer les informations, à faire preuve de respect et d’inclusivité, à être accessible et à entretenir de bonnes relations avec ses collègues.
- Offrir du mentorat et de la formation aux nouveaux membres de l’équipe de mobilisation, selon les besoins.
- S’attaquer aux priorités de travail établies, résoudre les problèmes ou les acheminer au (à la) superviseur(e) à la mobilisation, selon les besoins.

**Profil recherché**:

- Posséder une combinaison pertinente d’études et d’expérience, comme un diplôme ou un grade dans un domaine connexe (ressources humaines, ressources bénévoles, administration des affaires, service à la clientèle) ou une à

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