Student Registration

Canada Homestay Network
- CAN
- To be determined based on the successful applicants skills and abilities
- Hourly
- Full Time

Full-time permanent position - fully remote.

**Who We Are**

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years.
Be part of something that matters Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

**About the Student Registration & Logistics Coordinator position**

Reporting to Program Lead, Care & Support, the **Student Registration & Logistics Coordinator** (SRLC) plays a critical role in ensuring the overall success of our homestay program. The SRLC is responsible for and maintaining positive working relationships with international agents, international students, host families, and our client schools. This position requires an extreme attention to detail while upholding diplomacy with all stakeholder communication. The SRLC is a remote position supporting specified regions. The SRLC offers specialized regional and program support to the operations team and external stakeholders.

**Key Responsibilities**
- Proactively cross-check all data entry to ensure data integrity
- Complete data entry in our database (File Maker) as it relates to client, host, and student information, following CHN protocols for due diligence and data integrity
- Manage individual and group arrival and departure logistics and adjust plans as required
- Provide ongoing operational support through tasks such as data entry, uploading documents to the database, and reservation management
- Document communications and actions in the database
- Assist with program administration such as sending letters to stakeholders, insurance registration, organizing airport transfers, and documenting flights
- Review and respond to external requests (ie. agents, natural parents, etc.), documenting requests and responses diligently
- Communicate with stakeholders in a timely manner following CHN's standard operating procedures
- Proactively inform internal and external stakeholders about program, reservation and logistics changes
- Communicate student arrival and departure logistics with all required CHN stakeholders (agent and transportation partners)
- Work collaboratively by communicating with Placement Coordinators and Relationship Managers to prioritize and process requests for relocations and respites
- Working from home
- Client Care & Customer Service
- Data Entry and Integrity, and Organization
- Internal and External Communication
- 3+ years of Data Entry and Customer Service experience in a complex and fast-paced workplace
- Post-Secondary Certificate or Diploma in a relevant discipline preferred
- Some experience working with international students and a variety of cultures
- Excellent communication skills, upholding a high degree of tact and professionalism
- Strong interpersonal skills with a keen desire for comradery and collaboration
- Ability to work well within a team and across functional groups
- "Roll with it"; highly adaptable, resourceful, and intuitive
- Handles interruptions with ease and poise
- Extremely organized; can manage a high volume of work/transactions
- Extremely tech-savvy; experience using and learning multiple databases is a plus
- Ability to manage and multi-task in a fast-paced, hectic workday
- Ability to work independently and autonomously in a virtual office environment

**Other key tools required for the job**
- A suitable computer and high-speed internet access
- A mobile phone for emergency support
- A valid Criminal Record Check

**How we sweeten the deal**
- Remote working including a flexible workday (ideally available for core business hours, 10am to 2pm, Monday to Friday)
- Full benefits package (with shared premiums)
- Paid Vacation and Personal Days (25 + hours/week)
- Wellness subsidy
- Paid volunteer days
- Paid professional development

**How to apply**

**Salary**: $17.78-$19.76 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: Remote