Petitions Assistant

1 month ago

Toronto, Canada University of Toronto Full time

**Date Posted**:08/10/2023
**Req ID**: 33354
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Admissions & Student Recruitment
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00052392

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

**Your opportunity**:
The work requires liaising with other Office of the Registrar team members including front line services and the examinations team, as well as other UTSC student services professionals to ensure quality and professional response to student needs through petitions. This role is very important to the Office of the Registrar as it supports the petitions adjudication process so that the team can respond to petitions in a timely manner.

**Your responsibilities will include**:

- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on processes, policies, and procedures
- Providing detailed information to committee members on petition and/or appeal rules, guidelines and procedures
- Liaising with contacts to facilitate collaboration on petitions and/or appeals
- Verifying students eligibility to write deferred examinations
- Analyzing administrative processes and procedures and recommending changes for improvement
- Updating and maintaining database records
- Scanning, filing and copying documents

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two (2) years of related work experience providing students with front-line information related to post-secondary academic policies and processes.
- Knowledge of academic policies, regulations and procedures.
- Demonstrated experience dealing with student inquiries.
- Demonstrated commitment to provide quality service to students in a fast paced customer service environment.
- Knowledge of FIPPA (Freedom of Information and Protection of Privacy Act).
- Effective interpersonal and communication skills (written and verbal), problem solving and organizational skills and excellent attention to detail.
- Ability to work independently and in a team environment.
- Ability to demonstrate integrity, professionalism, sound judgement, tact and confidentiality.
- Familiarity with a student database system such as ROSI/ACORN or similar student information database system.
- Strong computer skills with experience in Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint.
- Demonstrated experience generating reports.
- Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

**To be successful in this role you will be**:

- Accountable
- Communicator
- Organized
- Problem solver
- Tactful
- Team player

**Additional Notes**:

- A full job description is available upon request from the UTSC HR Office.

**Closing Date**: 08/21/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Registrarial Services

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