Customer Service Analyst

6 months ago


Montréal, Canada THORASYS Thoracic Medical Systems Inc. Full time

**1 Responsibilities**:
1.1 In this position, as a Customer Service Analyst, you are responsible for leading the technical support process from support cases, RMAs, repairs and returns to customer. You will also handle the 1st level customer service, troubleshooting with clients and trainings on the installation and use of Thorasys’ products in the India region. You will be working in a highly regulated environment and asked to complete quality forms (TS cases, RMA and MDR):
**1.2 General responsibilities include: ()**:
a. Shipping and receiving devices from customers as per RMA procedureb. Completing the documentation linked to the quality management of complaints specific to these repairs (RMA report QF12-05, Case complaint report QF12-01, MDR assessments, ect)c. Disposing of the repaired device (Returning to owner, Placing back in stock, or other...)d. Updating the Complaints logs (QF12-04) as requirede. Operate and maintain the Manufacturing, Inventory Transfer, Repair, Helpdesk and Sales modules of the ERP system.f. Assist distributors with training and troubleshooting.g. Meticulously documenting each step for traceability per the quality assurance procedures.h. Continuously suggest ideas for the improvement of the flow of repairs and technical support and the bettering of documentations.i. Be the 1st line of technical support and support clients with troubleshooting and investigation.j. Develop technical support documentation and maintain a knowledge base to reduce overall support effort via our ERP system.k. Track accurate metrics on technical support cases compliant with applicable standards (ISO 13485, ect )l. Deliver first installation and use training to users, distributors and other partners in the India region.1.3 In all your areas of responsibility as stated above, you shall:
**2 Education required**:
2.1 Hold an Engineering degree or equivalent (Mechanical, Biomedical, Bioengineering, Manufacturing, Electrical, Electronics, Chemical, Industrial, Civil):
**2.2 Experience in the Medical Devices industry is an asset.**:



  • Montréal, Canada KIK Customer Products, Usine Lavo Full time

    _**English version to follow**_ **NOUS SOMMES LAVO!** LAVO, une division de _KIK Household Products_, c’est une entreprise nord-américaine qui compte plus de 4000 employés au travers de nos différents sites. Au Québec, nous avons 2 usines; usine principale et siège social de LAVO à Montréal-Est et Qualipak, usine de soufflage de bouteille située...

  • Analyst, Customs

    7 months ago


    Montréal, Canada Cole International Full time

    Reporting to the Customs Manager, this Customs Analyst position is responsible for a wide variety of clerical and technical duties to ensure the prompt and accurate processing of customs clearances for various types of shipments. This includes, but is not limited to, data entry, research, working with various trade chain partners (customers, carriers,...

  • Service Desk Analyst

    6 months ago


    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...


  • Montréal, Canada Keurig Dr Pepper Full time

    **Analyste,**Service à la Clientèle** **DESCRIPTION** **RESPONSABILITÉS** - Rassembler, traiter et analyser des données/indicateurs de performance à partir de diverses bases de données. - Préparer des rapports clairs et concis sur les différents aspects des commandes traitées par l’équipe du Service à la Clientèle interentreprises. -...


  • Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business areas: Nespresso** **Job title: Customer Insights Analyst** **Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid** **What to Expect**: **A day in the life of**: - You will work day to day directly with the marketing B2B and Boutique team while having frequent collaborations...

  • Business Analyst

    6 months ago


    Montréal, Canada CTConsultants Full time

    **CTC007494 - Business Analyst - Custom Deal Program**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: Critical skills - Must have a strong attention to detail - Must have strong analytical and critical thinking skills; - Must have SAFe Agile knowledge; - Strong...


  • Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is looking for a Customer Facing technologies Business Analyst to support the Operations team with new and ongoing projects and products built for Intelcom’s customer and driver. This role will report to the Director of Operational & Technology Platforms. The role of the Business Analyst in Customer Facing...

  • Service Desk Analyst

    6 months ago


    Montréal, Canada Dovre Group Full time

    **Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...


  • Montréal, Canada Dialogue Health Technologies Inc. Full time

    **Your role as Customer Success Analyst** **What you'll be doing**: - Understanding and managing small and midsize business related operations to gain efficiencies and continuously improve processes - Maintaining relationships with clients by offering scalable account support to ensure an optimal cost-to-revenue ratio - Developing, implementing, improving,...

  • Business Analyst Ii

    6 months ago


    Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...


  • Montréal, Canada Jubilant Pharma Holdings Inc. Full time

    **Analyste (étudiant) Services techniques** Jubilant HollisterSiter, une filiale de Jubilant Pharma Holdings Inc., recrute actuellement pour un poste d"Analyste (étudiant) Services techniquespharmaceutique pour joindre notre équipe ! **Que pouvons-nous offrir?** Nous continuerons, avec le plus grand soin pour l'environnement et la société, à...


  • Montréal, Canada Explorance Full time

    Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive...

  • Business Analyst

    7 months ago


    Montréal, Canada HRC Global service Full time

    **Business Analyst** **Responsibilities** Min. Bachelor's degree in Computer Science, Business Administration or similar. 8+ years of overall project experience as consultant or lead, at least 5 years in Business analysis. Min 3 projects end-to-end At least 3 years of experience working as a BA Lead. Must have solid Agile experience, certifications...


  • Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...


  • Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **À propos de nous** Nestlé Nespresso SA est le pionnier et la référence en matière de café portionné de haute qualité. L’entreprise collabore avec plus de 120 000 fermiers répartis dans 15 pays grâce au Programme AAA pour une qualité durable afin d’intégrer des pratiques durables dans les fermes et leurs environs. Lancé en 2003 en...

  • IT Analyst

    6 months ago


    Montréal, Canada CTConsultants Full time

    **CTC007610 - IT Analyst - RFP GRICS**: **Secteur industriel: Éducation**: **Type d'emploi: Contract**: **Durée: One year and Eleven months**: **Mode de travail: Remote**: **Description**: Duration: 1st year 1540 hours(times 2 resources), 2nd year 1540 hours Remote: mostly remote with some on-site requirements. The resource may need to be available for...


  • Montréal, Canada Camp Systems International Inc. Full time

    **Overview** CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus”...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Business Analyst

    6 months ago


    Montréal, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 10 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à...

  • Service Desk Analyst

    6 months ago


    Montréal, Canada Aversan Full time

    Reporting to the Regional Manager of the Service Desk, the Analyst is overall responsible for the execution of Standard Operating Procedures related to ITIL Processes such as Incident Management and Request Fulfillment. You will interact with the various functions such as Engineering & Technology, Customer Service, and Operations as well as other colleagues...