Operations Business Analyst

1 week ago


Montréal, Canada Intelcom Full time

Ride the next mile with us
- Intelcom is looking for a Customer Facing technologies Business Analyst to support the Operations team with new and ongoing projects and products built for Intelcom’s customer and driver. This role will report to the Director of Operational & Technology Platforms.

The role of the Business Analyst in Customer Facing Technologies is pivotal. They are tasked with developing an in-depth understanding of Intelcom's technologies and strategies that directly impact the customer. Their expertise is not just in grasping the current tech landscape but also in identifying, defining, and pioneering enhancements, modifications, and groundbreaking innovations for these products. This role demands a skill set that combines technical acumen with proven knowledge in transportation and logistics, enabling the Business Analyst to not only adapt and refine these tools but also to drive them forward, ensuring their success and contributing significantly to operational excellence.

Key Responsibilities:

- Analyze current processes and identify areas for improvement to enhance stakeholder experience and satisfaction.
- Using logistics industry standards, identify gaps in the current processes and bring forth ideas for improvement.
- Help in developing reports and dashboards to track stakeholder satisfaction metrics and key performance indicators relevant to the transportation industry.
- Participate in solution design with cross-functional teams from Operations, IT development, Product Management, Procurement, Finance etc.
- Delineate project scope, create Project Charters, business cases, process flows, UAT plans etc.
- Create models and process flows to document requirements.
- Identify, prioritise, and mitigate system impacts, constraints, risks, dependencies.
- Validate and obtain sign off on the solution design with SMEs from OPS
- Validate new systems and processes by writing test cases and facilitating UAT sessions.
- Participate in defining the transition and help with sustaining the change.
- Help create SOPs and training content and participate in initial train-the-trainer sessions.
- Define the rollout plan for operations projects. This includes selecting stations, communicating change, planning deployment at Intelcom’s 72 stations, managing non-tech requirements.
- Offer first-line support during product rollout phases, obtain feedback, define, and coordinate pilot next steps.

Qualifications:

- 5 years experience as a project manager or business analyst in a transportation or logistics function
- Master’s or bachelor’s degree from an accredited university in supply chain management and logistics or related discipline or equivalent work experience
- Certification in Business Analysis, Project Management, or equivalent work experience.
- Understanding of SDLC and Agile methodologies
- Strong leadership, influencing and negotiation skills and ability to make decisions independently.
- Motivated to learn and has excellent problem-solving skills.
- Comfortable with ambiguity, decisive and critical thinking
- Strong ability to set priorities.
- Energetic personality, persuasive, encouraging, and motivating.
- Natural analytical mindset and strong in system thinking.
- Solid knowledge of the business analysis toolbox
- Excellent communication and facilitation skills in both English and French

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.


  • Business Analyst

    2 months ago


    Montréal, Canada BELL BUSINESS MARKETS Full time

    Req Id: 410019 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...

  • Business Analyst

    2 weeks ago


    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...

  • Business Analyst

    3 weeks ago


    Montréal, Canada Acumatica Full time

    Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our...

  • Business Analyst

    1 week ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is looking for a Business Analyst, Last mile Operations, to support the Operations team with new and ongoing projects and system improvements. This role will report to the Director of Operational & Technology Platforms. To succeed in this multi-disciplinary role, the applicant must have strong business analysis...

  • Business Analyst

    2 weeks ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **JOB TITLE**: Business Analyst **POSITION STATUS**: Permanent, Full time **DEPARTMENT**: Information Technology **LOCATION**: Montreal (YUL) or Mississauga (YYZ) JOB SUMMARY The Business Analyst is responsible to initiate, execute and support the development of new and revised business processes and business requirements for the implementation of...

  • Analyst, Data

    3 weeks ago


    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Analyste D'affaires

    6 days ago


    Montréal, Canada PayFacto Full time

    **Analyste d'affaires** Nous sommes à la recherche d'un analyste de données et de veille stratégique pour rejoindre notre équipe des opérations ! Le « Business Intelligence/Data Analyst » travaillera avec les analystes des opérations, les analystes des processus, les gestionnaires de produits et d'autres membres et responsables afin d'utiliser les...


  • Montréal, Canada MindGeek Careers Full time

    You will be a Data Analyst on the Operations and Performance team within the Business Analysis and Reporting team. You will build and analyze various sales reports across different traffic sources and devices. **What you'll be doing**: - Creating, maintaining, optimizing, streamlining, and/or automating daily, weekly, and monthly reports, - Completing...

  • Business Analyst

    2 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **SCOPE**: The Information Technology (IT) team provides technological tools and services to Air Canada Vacations. IT works closely with all the internal teams and external partners to effectively meet and exceed internal clients’ and customer needs. Reporting to the Program Manager - PMO, Air Canada Vacations is seeking experienced Business Analysts whose...

  • Business Analyst

    2 days ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **SCOPE**: The Information Technology (IT) team provides technological tools and services to Air Canada Vacations. IT works closely with all the internal teams and external partners to effectively meet and exceed internal clients’ and customer needs. Reporting to the Program Manager - PMO, Air Canada Vacations is seeking experienced Business Analysts whose...

  • Business Analyst It

    5 days ago


    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Business Analyst

    4 weeks ago


    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Business Analyst

    11 hours ago


    Montréal, QC, Canada Soho Square Solutions Full time

    Role: Business Analyst in cybersecurityDuration: 12 MonthsLocation: Montreal, QCBilingual: French & EnglishHybrid Role: 2 days onsite & 3 days remote A position as a business analyst in the large cybersecurity team at the Bank means acting as a catalyst for the needs of different stakeholders. It is through your mastery of our processes, your curiosity, your...

  • Business Analyst

    4 hours ago


    Montréal, QC, Canada Soho Square Solutions Full time

    Role: Business Analyst in cybersecurityDuration: 12 MonthsLocation: Montreal, QCBilingual: French & EnglishHybrid Role: 2 days onsite & 3 days remote A position as a business analyst in the large cybersecurity team at the Bank means acting as a catalyst for the needs of different stakeholders. It is through your mastery of our processes, your curiosity, your...

  • Business Analyst

    1 week ago


    Montréal, Canada Cognizant Technology Solutions Full time

    Business Analyst - Cognizant Consulting (Canada) Position Overview? The Cognizant Consulting team is a high performing organization that is continually expanding our client base.??As a Business Analyst, you play an important role with responsibilities that range from analyzing a client's issues/objectives and interviewing key client?stakeholders to...

  • Operations Analyst

    6 days ago


    Montréal, Canada Genetec Full time

    **Your team’s dynamic**: **Ready to be part of a dynamic team? Learn how you’ll work with others to achieve the groups objectives and how you’ll be supported in this role.** Genetec is currently seeking an Operations Analyst for its Customer Experience (CX) organization. We are looking for a dynamic, responsive person, able to work well in a...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Analyst

    2 months ago


    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...