Operations Business Analyst

6 months ago


Montréal, Canada Intelcom Full time

Ride the next mile with us
- Intelcom is looking for a Customer Facing technologies Business Analyst to support the Operations team with new and ongoing projects and products built for Intelcom’s customer and driver. This role will report to the Director of Operational & Technology Platforms.

The role of the Business Analyst in Customer Facing Technologies is pivotal. They are tasked with developing an in-depth understanding of Intelcom's technologies and strategies that directly impact the customer. Their expertise is not just in grasping the current tech landscape but also in identifying, defining, and pioneering enhancements, modifications, and groundbreaking innovations for these products. This role demands a skill set that combines technical acumen with proven knowledge in transportation and logistics, enabling the Business Analyst to not only adapt and refine these tools but also to drive them forward, ensuring their success and contributing significantly to operational excellence.

Key Responsibilities:

- Analyze current processes and identify areas for improvement to enhance stakeholder experience and satisfaction.
- Using logistics industry standards, identify gaps in the current processes and bring forth ideas for improvement.
- Help in developing reports and dashboards to track stakeholder satisfaction metrics and key performance indicators relevant to the transportation industry.
- Participate in solution design with cross-functional teams from Operations, IT development, Product Management, Procurement, Finance etc.
- Delineate project scope, create Project Charters, business cases, process flows, UAT plans etc.
- Create models and process flows to document requirements.
- Identify, prioritise, and mitigate system impacts, constraints, risks, dependencies.
- Validate and obtain sign off on the solution design with SMEs from OPS
- Validate new systems and processes by writing test cases and facilitating UAT sessions.
- Participate in defining the transition and help with sustaining the change.
- Help create SOPs and training content and participate in initial train-the-trainer sessions.
- Define the rollout plan for operations projects. This includes selecting stations, communicating change, planning deployment at Intelcom’s 72 stations, managing non-tech requirements.
- Offer first-line support during product rollout phases, obtain feedback, define, and coordinate pilot next steps.

Qualifications:

- 5 years experience as a project manager or business analyst in a transportation or logistics function
- Master’s or bachelor’s degree from an accredited university in supply chain management and logistics or related discipline or equivalent work experience
- Certification in Business Analysis, Project Management, or equivalent work experience.
- Understanding of SDLC and Agile methodologies
- Strong leadership, influencing and negotiation skills and ability to make decisions independently.
- Motivated to learn and has excellent problem-solving skills.
- Comfortable with ambiguity, decisive and critical thinking
- Strong ability to set priorities.
- Energetic personality, persuasive, encouraging, and motivating.
- Natural analytical mindset and strong in system thinking.
- Solid knowledge of the business analysis toolbox
- Excellent communication and facilitation skills in both English and French

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.


  • Business Analyst

    6 months ago


    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Analyst

    6 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **JOB TITLE**: Business Analyst **POSITION STATUS**: Permanent, Full time **DEPARTMENT**: Information Technology **LOCATION**: Montreal (YUL) or Mississauga (YYZ) JOB SUMMARY The Business Analyst is responsible to initiate, execute and support the development of new and revised business processes and business requirements for the implementation of...

  • Analyste D'affaires

    5 months ago


    Montréal, Canada PayFacto Full time

    **Analyste d'affaires** Nous sommes à la recherche d'un analyste de données et de veille stratégique pour rejoindre notre équipe des opérations ! Le « Business Intelligence/Data Analyst » travaillera avec les analystes des opérations, les analystes des processus, les gestionnaires de produits et d'autres membres et responsables afin d'utiliser les...

  • Business Analyst It

    5 months ago


    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Business Analyst

    5 months ago


    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Business Analyst

    3 weeks ago


    Montréal, QC, Canada CAE Full time

    About This Role As part of the Civil PMO, the Business Analyst partners with the Civil Program Management team to provide data compilation, analysis and reporting services that enable effective decision-making. This role has direct communication with senior leadership and will interface with various functions of the organization, including but not limited...

  • Business Analyst

    6 months ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Intelcom is looking for a Business Analyst, Last mile Operations, to support the Operations team with new and ongoing projects and system improvements. This role will report to the Director of Operational & Technology Platforms. To succeed in this multi-disciplinary role, the applicant must have strong business analysis...

  • Business Analyst

    1 month ago


    Montréal, QC, Canada MEDLOG Canada Full time

    **Position Summary**: MEDLOG is looking for a business analyst under the Network Analytics & Optimization team responsible to evaluate an organization’s transportation operations and systems and identify inefficiencies or opportunities for improvement. The Business Analyst will be involved in development and implement cost effective, revenue effective and...

  • Business Analyst

    5 months ago


    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Business Analyst

    5 months ago


    Montréal, Canada IT Unlock Consulting Full time

    We are looking for **Business Analyst with **5+ years’ work experience with IT or process engineering. - Process mapping/ process improvement experience - SQL query knowledge **Salary**: $40.00-$50.00 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work...


  • Montréal, Canada Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...

  • Business Analyst

    6 months ago


    Montréal, Canada PIXMOB Full time

    PixMob is one of the world’s leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to reinvent rituals to connect crowds. We call that ‘togetherness’. We work with international artists, event organizers, sports teams and brands who care about...


  • Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Business Analyst

    6 months ago


    Montréal, Canada UAP Inc. Full time

    Company Description **Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians **moving...

  • Analyst, Partnerships

    5 months ago


    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Analyst

    5 months ago


    Montréal, Canada Excelgens Full time

    **The position at a glance** - Understand and analyze the business line’s needs in one or more functional areas, with the aim of developing the appropriate and sustainable solutions that are consistent with the entity’s strategic plan and the associated portfolio of requests. - Ensure that the solution meets the requirements set out to cover the business...

  • IT Business Analyst

    6 months ago


    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for an IT Business Analyst to join our IT team in North America. As an IT Business Analyst within the Information Technology team, you will play a crucial role in ensuring compliance with...